Crystal D Brumbaugh
Altoona,PA
Summary
Certified Ophthalmic Assistant with extensive experience at Laurel Eye Clinic, specializing in medical office management and patient vital assessments. Achieved a 50% increase in clinic efficiency through proficient medical records management and effective patient coordination. Known for delivering exemplary patient education while upholding HIPAA regulations to ensure exceptional care and confidentiality.
Overview
37
37
years of professional experience
Work History
Certified Ophthalmic Assistant
Laurel Eye Clinic
09.2019 - Current
- Prepare patients for examinations by Ophthalmologists and Optometrists.
- Performed extensive visual testing including VA’s, IOP’s, Refractions, OCT, VF, EOM’s.
- Worked closely with doctors to deliver patient care in line with protocols.
- Conducted diagnostic tests to identify glaucoma and retinal detachment.
- Analyzed patient records to confirm accuracy before scheduled visits.
- Handled administrative tasks including filing charts, scheduling appointments, and managing billing information.
- Assisted in maintaining exam room supplies for smooth operations.
- Managed daily inventory of solutions, lenses, frames and contacts.
- Performed eye examinations using specialized instruments such as slit lamps and tonometers.
- Tracked patient recovery progress during post-operative check-ups.
- Guided patients in correctly inserting and removing contact lenses.
- Welcomed patients professionally while ensuring detailed documentation of each visit.
- Exhibited exceptional customer service when engaging with patients and families in-person and via telephone.
- Addressed phone inquiries efficiently, ensuring prompt communication with patients and their families.
- Executed tests for refraction, color vision and depth perception.
- Instructed patients in the accurate usage of eyewear and vision care items.
- Handled the application of eye drops and ointments to support diagnoses.
- Arranged appointments, verified insurance details and educated patients about pre-surgery restrictions.
- Triaged clinical issues for optimized appointment focus.
- Monitored eye movements for patient condition assessment.
- Advised patients on ocular medications, dressings and contact lenses.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Performed pre- and post-operative care, delivering comprehensive patient instructions.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Administered eye drops and medications according to ophthalmologist's instructions.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Administered and instructed patients on proper contact lens care, insertion, and removal.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Facilitated patient referrals to other healthcare professionals as needed.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Interacted with eye care providers to facilitate patient treatment goals.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Certified Lasik Technician
Envision Laser Centers
01.2007 - 01.2019
- Maintained surgical instruments' sterility for each procedure.
- Supported surgical procedures.
- Applied programming skills to configure laser equipment.
- Provided pre-operative and post-operative guidelines.
- Coordinated patient scheduling for pre- and post-surgery appointments.
- Conducted pre-surgical testing to confirm patient eligibility.
Certified Medical Secretary
Mountain View Eye Associates
01.1997 - 01.2019
- Serve as a key member of interdisciplinary healthcare team for a busy Optometric practice
- Aid in daily tasks of four Optometric Doctors.
- Being a team player in ensuring optimal patient care and smooth daily functioning of office
- Achieved significant results in key projects.
- Consistently lauded for efficient management of administrative tasks, including phone handling, appointment scheduling, and record maintenance.
- Executed Refractions, OCT’s, Visual Fields, and photographic tasks proficiently.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Contributed to the setup of quality assurance and control program.
- Efforts ensured compliance with HIPAA regulations; improved patient care/satisfaction
- Responded calmly and effectively during emergency situations.
Front End Supervisor
Giant Eagle Inc.
01.1988 - 01.1997
- Managed both cashier and packer roles.
- Processed transactions swiftly and accurately.
- Managed invoicing, ensuring timely collection and payment processes.
- Reconciled cash drawers at the end of each day.
- Managed daily deposit transactions efficiently.
- Managed weekly reconciliation of store accounts.
- Filing
- Answering Phones
- Stocking shelves
- Helping customers at the Service Desk (e.g
- Cashing checks, money orders, refunds etc
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner.
- Trained new employees in customer service techniques and store policies.
- Processed returns and exchanges according to company policies.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
Secretary (Part Time)
Tel-Power Inc.
01.1994 - 01.1995
- Managed payroll process ensuring prompt and accurate distribution.
- Managed accounts receivable and payable.
- Composed letters, proposals, and bids.
- Performed filing tasks efficiently.
- Tracked vendor and client payments to ensure accuracy.
- Managed incoming phone calls efficiently.
- Assisted with special projects or tasks related to departmental functions upon request.
- Organized and maintained filing systems for important documents.
- Prepared expense reports in accordance with company policies and procedures.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled confidential documents with discretion.
- Assisted with accounts receivable and accounts payable functions.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Education
Certified Medical Secretary (CMS) -
Computer Learning Network
Altoona, PA01.2025
Certified LASK Technician (CLT) -
Bausch & Lomb
01-2014
High School Diploma -
Central High School
Martinsburg, PA01.1987
Certified Ophthalmic Assistant (COA) -
Skills
- Medical Office Management
- Medical Billing Expertise
- Medical Records Management
- Accurate Data Entry (50 WPM)
- Document Organization Expertise
- Patient Vital Assessment
- Administering Pretest Assessments
- Assisting Dr With exams,
- Patient Appointment Management
- Patient Surgery Coordination
- Patient Instruction
- Understanding of HIPAA Regulations
Timeline
Certified Ophthalmic Assistant
Laurel Eye Clinic
09.2019 - Current
Certified Lasik Technician
Envision Laser Centers
01.2007 - 01.2019
Certified Medical Secretary
Mountain View Eye Associates
01.1997 - 01.2019
Secretary (Part Time)
Tel-Power Inc.
01.1994 - 01.1995
Front End Supervisor
Giant Eagle Inc.
01.1988 - 01.1997
Certified Medical Secretary (CMS) -
Computer Learning Network
Certified LASK Technician (CLT) -
Bausch & Lomb
High School Diploma -
Central High School
Certified Ophthalmic Assistant (COA) -
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