Crystal Dawn Flowers, R.T.(R)(M)
Vicksburg,MS
Summary
With over two decades at Merit Health River Region, excelling in mammography and medical imaging management, I've honed skills in digital mammography and leadership, significantly enhancing patient care and team efficiency. Recognized for exceptional service, I adeptly blend technical expertise with compassionate patient interaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mammographer
Merit Health River Region
Vicksburg, MS
01.2015 - Current
- Provide patient education regarding mammography exams and results.
- Educate patients on diagnostic imaging processes and positioning, and counseled patients to address concerns and answer inquiries.
- Test equipment regularly to identify malfunctions and calibrate settings.
- Help patients feel comfortable with procedures by explaining steps and answering questions.
- Perform mammography examinations according to established protocols and standards.
- Offer assistance in dressing or changing seriously ill, injured and disabled patients.
- Foster relationships with patients to minimize anxiety and distress and enhance cooperation.
- Verify patient details before completing procedures.
- Oversee scheduling, patient coordination and department and equipment maintenance for consistent department operations.
- Adhere to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Foster relationships with patients to minimize patient anxiety and distress, and enhance cooperation.
- Conduct quality assurance reviews on all completed exams.
- Maintain patient records, including images, reports, and other documentation.
- Review prior studies to compare current images with previous ones for accuracy of diagnosis.
- Perform regular maintenance on all mammography equipment in accordance with manufacturer specifications.
- Ensure that all necessary paperwork is properly completed prior to each examination.
- Demonstrate excellent customer service skills when dealing with patients before, during, and after their exams.
- Assist physician with Stereotactic Biopsies
- Recognized by management for providing exceptional customer service.
Manager of Medical Imaging
Merit Health River Region
Vicksburg, MS
05.2005 - Current
- 23 years as a radiologic technologist.
- Manager of Imaging Services for ten years.
- Manage staffing schedules
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Maintain up-to-date records of employee attendance, payroll information, and vacation requests.
- Establish processes to ensure efficient workflow throughout the organization.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Resolve conflicts between employees by providing guidance on company policies and procedures.
- Interview prospective employees and provide input to HR on hiring decisions.
- Manage inventory levels to meet demand without overstocking.
- Provide leadership during times of organizational change or crisis situations.
- Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
- Direct recruitment, hiring, and training of new staff members.
- Review employee performance and provide ongoing feedback and coaching to drive performance improvement.
- Recruit and train new employees to meet job requirements.
- Monitor staff performance and address issues.
- Evaluate individual and team business performance, and identify opportunities for improvement.
- Conduct performance evaluations, providing feedback, and coaching for team development.
- Manage inventory and supplies to ensure that materials are available when needed.
- Perform routine X-ray and fluoroscopy.
- Perform bone density exams.
- Supervise student techs.
Radiologic Technologist
Mississippi Rheumatology & Osteoporosis Center
Flowood, MS
06.2002 - 04.2005
- Developed films manually or via automated processing systems according to departmental standards.
- Bone Density exams
- Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services.
- Greeted patients with a warm smile, and promoted individual comfort throughout procedures and scans.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Provided assistance to physicians and other technologists during complex procedures.
- Conducted quality control tests on all radiologic equipment to ensure accuracy of images produced.
- Monitored patient's condition during radiologic procedures in order to maintain comfort level throughout the process.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Worked effectively in team environments to make the workplace more productive.
Education
Radiologic Technology
University of Mississippi Medical Center
Jackson, MS05-2002
Prerequisites For Radiologic Technology
Hinds Community College
Vicksburg, MS01-2000
Skills
- Image evaluation
- Team leadership
- Staff training and development
- Inventory management
- Work prioritization
- Schedule preparation
- Shift scheduling
- Recruiting and interviewing
- Breast compression
- Tomosynthesis imaging
- Continuing education
- Analog mammography
- Digital mammography
- Stereotactic biopsies
- Bone density
- PACS system proficiency
- MRS proficiency
- Screening procedures
- Diagnostic imaging
Certification
- Radiologic Technology Registry 2002
- Mammography Registry 2019
- Licensed Mammographer 2019
- ARRT (American Registry of Radiologic Technologists) 2002
- Mississippi Licensed Radiologic Technologist 2002
- ASRT (American Society of Radiologic Technologists) 2003
Timeline
Mammographer
Merit Health River Region
01.2015 - Current
Manager of Medical Imaging
Merit Health River Region
05.2005 - Current
Radiologic Technologist
Mississippi Rheumatology & Osteoporosis Center
06.2002 - 04.2005
Radiologic Technology
University of Mississippi Medical Center
Prerequisites For Radiologic Technology
Hinds Community College