Crystale Bernander
Minneapolis,MN
Summary
Dedicated, organized, and hard-working retail manager with 15 years of experience working in a retail or warehouse environment. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer inquiries and register-handling tasks as needed. Proven track record of driving sales growth, optimizing store operations, and delivering exceptional customer service. Skilled in inventory management, visual merchandising, and employee development. Responsible for managing the warehouse operations and ensuring that all orders are fulfilled and shipped on time. Implemented an inventory system to track incoming and outgoing shipments and product availability.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Wildflower
2024.04 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Retail Manager
Legacy Glassworks
2020.01 - 2024.04
- Managing and staffing the Legacy Cup, three years running
- Ordering, receiving, stocking all orders that we receive arrive daily
- Communicated effectively with all members of store management and consistently challenged self and team to exceed store goals and objectives
- Job duties included dual store management, customer service/sales, inventory, training of staff, and store merchandising
- Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results
- Retail store manager responsible for building and sustaining a customer-focus environment which delivers profit increases and encourages repeat business
- Monitor and positively affect profitability in the areas of customer service, sales, inventory/expense control and risk management
- General oversight of all retail operations Delivered excellent customer service and provided guests a unique shopping experience
- Trained and developed new associates on POS system, internal computer system, rules/verification and function/use of various documents.
Co-Manager
Journey's
2019.01 - 2020.01
- Operate the cash register and accurately complete all sales transactions
- Recover, replenish, and process merchandise
- Engage with customers and provide excellent customer service
- Maintain cleanliness on and off of the sales floor
- Daily paperwork - full review of weekly sales
- Nightly cash deposits
- Open / Close store
- Shipping out online orders
- Receiving daily transfer ins
- Taking care of warehouse shipments in store
- Merchandising and displaying new merchandise
- Tagging and restocking
- Having full knowledge of backroom layout and properly putting new merchandise away
- Oversaw daily operations, maintenance and administration of various properties
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Led employee performance reviews and discussed improvement strategies with each team member
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Store Manager
Ragstock
2015.01 - 2019.01
- Tagged and stocked items
- Operate the cash register and accurately complete all sales transactions
- Recover, replenish, and process merchandise
- Engage with customers and provide excellent customer service
- Maintain cleanliness on and off of the sales floor
- Daily paperwork - full review of weekly sales
- Monthly schedules and payroll; staying within set monthly payroll budgets
- Weekly store promotion
- Full merchandising and complete layout changes of the store
- Training staff on any promotion and/ or sale
- Weekly warehouse orders
- Daily deposits and change orders
- Interviewing and full hiring process.
Assistant Manager
Down In the Valley
2013.01 - 2015.01
- Tagged and stocked items
- Operate the cash register and accurately complete all sales transactions
- Recover, replenish and process merchandise
- Engage with customers and provide excellent customer service
- Maintain cleanliness on and off of the sales floor
- Full merchandising of all products
- Nightly deposit and change orders
- Tobacco orders
- Staying up to date on current glass trends
- Finding a new local glass artist to feature in store
- Learning how to use and troubleshoot new products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Cosmetology
The Salon Professional Academy
Saint Cloud, MNHigh School Diploma -
Lester Prairie High School
Lester Prairie, MN06.2009
Skills
- Shipping and Receiving
- Cash register
- Sales
- Excellent customer service
- Hiring
- Stock replenishment
- Display Setup
- Order Processing
- Product Merchandising
- Organization
- Order Management
- Staff management
- Inventory Management
- Customer Service
- Teamwork
- Problem-Solving
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Cash Register Operation
Timeline
Retail Sales Associate
Wildflower
2024.04 - Current
Retail Manager
Legacy Glassworks
2020.01 - 2024.04
Co-Manager
Journey's
2019.01 - 2020.01
Store Manager
Ragstock
2015.01 - 2019.01
Assistant Manager
Down In the Valley
2013.01 - 2015.01
No Degree - Cosmetology
The Salon Professional Academy
High School Diploma -
Lester Prairie High School
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