Crystale Greene

Lead back-of-house operations, including shipment processing, product flow, stockroom organization, RFID scanning and replenishment reporting

Ensure inventory accuracy and shrink prevention across stockroom and sales floor

Partner with Team Leaders to meet sales floor needs through timely replenishment and merchandising execution

Maintain a clean, organized stockroom that supports efficiency

Train, develop and coach Stock Leads and Stock Associates to uphold brand and operational standards

Spend ~20% of time supporting sales floor productivity and ensuring alignment between front and back-of-house

Lead seasonal and promotional readiness through inventory prep, product launches, and events

Partner cross-functionally with Visual Manager and HQ Operations on inventory needs,

• Manage team of 25+ including weekly schedule reviews and understanding of Nordstrom policies and procedures.
• Gaining knowledge to ensure the success of my team as well as the store’s success. Customer and goal oriented, team building with tools such as online selling and customer contests for our customers that purchase more than 15k in a year. I pride myself on setting my team up for success in all endeavors.
• Scheduling and prioritizing appointments, great customer experiences, rewards, and sales goals.
• Floor moves, merchandising and shipment organization and processing.
• Flex style management with employees as well as other managers.
• Running an increase of 19.7% on a department that was down (5%) for the year.
• Partner with Store Manager to go over my goals, any challenges that may arise and progress thus far during weekly Manager meetings.

• Manage weekly freight trailers and coordinate with monthly merchandising profit planners to analyze buying trends and access customer needs. Oversee complete progressions associated with recruiting, training, and terminating employees with strict adherence to organizational policies. Educate store team members on daily operations and prioritization of assigned tasks, developing shift schedules, and approving time records.
• Enhanced customer and patient engagement by liaising with customers to resolve product and service related issues.
• Updated store arrangements and implemented changes to comply with visual merchandising standards.
• Devised and executed business improvement strategies to increase customer base and achieve sales targets.
• Assisted in streamlining administrative processes, provided feedback to staff members, and recommended action plans to accelerate performance and efficiency of work progressions.

• Developed and implemented company policies and procedures following internal, state, and federal protocols. Achieved financial goals by providing excellent support and feedback, investigating and crediting point of sale transactions, directing cash management operations, and up-surging product sales. Coached employees on customer-specific processing and designed operational guidelines to comply with high-level customer service standards and increased efficiency of retail operations.
• Amplified sales quotas by 4% in one year from 2018 to 2019 by introducing 3 sales services and building robust relationships with key stakeholders and associates.
• Streamlined operational activities to accomplish $26M to $30M annual sales, uphold deposit processes, verify accuracy and compliance in cash and inventory levels, and sustain availability of currency equipment.
• Trained and mentored 50 to 140 sales representatives on company rules and objectives and confirmed strict adherence of staff ratio to fixed shift schedules.
• Acquired No.4 rank in market by leading skilled team to rationalize ongoing work activities and expand customer base.