Crystale Young
Community Health Worker
Washington,DC
Summary
Knowledgeable of case management services with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Behavioral Health Service Case Manager
SOME (So Others Might Eat)
11.2023 - 10.2024
- Provided and coordinated support services to low income, homeless DC residents, out-of-state residents, and trafficked persons who live with domestic violence as well migrants by linking them to appropriate community resources
- Proficient with ECW software system, created files in Microsoft word
- Created referrals for the following services: housing, healthcare, mental health services, DHS, SSA, etc
Community Health Partner
Cityblock Health
10.2021 - 07.2023
- Facilitated community outreach engagement services, conducted routine home and hospital visits
- Educated participants about chronic diseases and navigating health systems to reduce medical costs
- Coordinated transitional care with RN
- Collaborated with insurance provider, coordinated/ monitored delivery of medications and medical equipment from the pharmacy and DME
- Practiced implementing the following tools/software to serve clients: Anxiety (GAD7), Alcohol Abuse (Audit), Drug Abuse (DAST) and Depression (PHQ-9) and CRISP
Recovery Support Specialist/Assertive (ACT)/ Acting Care Coordinator
MBI Health Services., LLC @ GREEN DOOR, CSA
02.2017 - 10.2021
- Acting Care Coordinator, supervised and directed staff in providing case management services to clients living with mental health disorders and chronic health conditions
- Medication management, completed referrals, scheduled medical and psychiatric appointments
- Utilized the Housing First Model, conducted home visits and taught life skills, and financial management skills
- Completed and streamlined continued stays, IRP, Assessments, (MUI/UI reports) and daily reports
- Provided crisis intervention, implemented safety plans, referred clients to housing programs, shelters/community and legal resources
Residential/Lead Counselor, Rover, CSW, CSWII, Senior CSW
Green Door, Behavioral Health, CSA
01.2001 - 02.2017
- Supervised full-time case management employees, group facility employees, completed annual evaluations, ensured the employee compliance to DBH/ Green Door agency training mandates and performed administrative duties
- Educated about symptom management, oversaw accuracy of medications, mental health diagnosis, referred to services
- Conducted home visits, linked clients to community resources, ensured safety of facility vehicles
- Documented daily and monthly reports/ incidents, Home Health Program
- Supported and guided staff with caseloads, trained and educated staff, streamlined daily processes
- Completed client referrals, scheduled and assisted with attending medical, and psychiatric appointments
- Implemented nutritional goals, enhancing health and wellness, coordinated meetings, promoted medication adherence, ensured medication administration, maintained client and staff files
- Transported clients to day programs, community activities and appointments
- Monitored medications
- Documented reports and planned events, taught ADL skills, regularly updated client file
- Completed referrals to substance abuse programs
- Completed assessments and treatment/ care plan, utilized Anasazi and Credible software
Education
High School Diploma -
Friendly Sr. High
!000 Allentown Rd. Ft. Washington, Md. 2074406-1984
Skills
- Hospital and Nursing Home experience
- Behavioral Health
- Crisis Intervention
- Computer skills
Accomplishments
- Achieved case manager goals through building strong client relationships, which involves effective communication, establishing trust, significant positive impact on the clients well-being and ensuing the clients receiving tailored support that aligns with their needs and goals.
- Documented and resolved issues by recording very detailed and efficient notes, capturing all relevant and key information which led to positive outcomes.
- Collaborated with team of eight to develop strategic planning to address the clients needs and organizing caseloads.
Certification
- First Aid Certification, 10/01/23, 10/01/25
- CPR/AED/First Aid
Timeline
Behavioral Health Service Case Manager
SOME (So Others Might Eat)
11.2023 - 10.2024
Community Health Partner
Cityblock Health
10.2021 - 07.2023
Recovery Support Specialist/Assertive (ACT)/ Acting Care Coordinator
MBI Health Services., LLC @ GREEN DOOR, CSA
02.2017 - 10.2021
Residential/Lead Counselor, Rover, CSW, CSWII, Senior CSW
Green Door, Behavioral Health, CSA
01.2001 - 02.2017
High School Diploma -
Friendly Sr. High
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