Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystalee Dettrey

Lansford,PA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier

Target
Eston, PA
08.2020 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Operator

Adecco
Easton, PA
04.2023 - 12.2023
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Assisted in the setup of production lines according to customer specifications.
  • Verified accuracy of material measurements before loading into machines.
  • Ensured that all materials used were up to standard and free from defects.
  • Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
  • Conducted regular inspections of machinery to identify any potential issues or malfunctions.
  • Adjusted feed rates and machine speeds as required during operation.
  • Operated various pieces of manufacturing equipment including lathes, milling machines, drill presses.
  • Documented daily production results accurately and completely.
  • Loaded raw materials into hoppers or other feeding devices prior to processing.
  • Followed established safety procedures while operating machinery and working around hazardous materials.
  • Checked product quality against specified standards at each stage of production process.
  • Reported any discrepancies or abnormalities in the production process immediately to supervisor.
  • Met deadlines for completion of assigned tasks efficiently and effectively.
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Evaluated new products for compatibility with existing systems and processes.
  • Provided training assistance to new operators on proper machine operation techniques.
  • Kept abreast of changes in technology related to job duties through continuing education courses.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Learned and followed safety and emergency procedures.
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Taught new employees machine operation techniques and important business procedures.
  • Rotated among various workstations, performing work necessary to meet production needs.
  • Inspected finished products to verify conformity to quality standards.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Maintained production and quality documentation.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Checked control panel and gauges during equipment operation.
  • Utilized hand and power tools and heavy machinery during manufacturing processes.
  • Handled various mechanical and technical machinery during manufacturing process.
  • Assessed and corrected jams in equipment.
  • Monitored product flow through feed conveyor.
  • Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Used daily system logs to document production information, discussing issues with management.
  • Monitored production line, watching for pile-ups or jams.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Met or exceeded target for on-time customer shipments.
  • Separated products according to weight, grade and size of material to produce final product.
  • Hand-assembled needed parts with bolts and screws.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Classified defects from finished orders for record tracking and statistics.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Sorted product components on work tables to maintain maximum organization and productivity.

Package Handler/Trainer

FedEx
Northampton, PA
07.2019 - 12.2019
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Loaded completed orders on pallets according to delivery numbers.
  • Picked products using RF scanner to fill orders.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Used digital database to keep records of units and stock moved.
  • Conducted orientation sessions for new package handlers to ensure they were aware of safety protocols and procedures.
  • Assisted in developing and implementing new training programs for existing and incoming package handlers.
  • Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
  • Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
  • Organized and maintained records of training activities and materials.
  • Collaborated with supervisors to evaluate the effectiveness of training programs and suggest changes as necessary.
  • Developed comprehensive lesson plans using a variety of teaching methods such as lectures, role playing, simulations, demonstrations.
  • Created various tests that assessed trainee's knowledge acquired from the training program.
  • Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
  • Utilized computer software programs such as Microsoft Office Suite to create documents used in the classroom setting.
  • Tracked progress of each trainee throughout the course by conducting periodic evaluations.
  • Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment.
  • Incorporated team building exercises into training sessions to foster collaboration among employees.
  • Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
  • Resolved disputes between employees related to job duties or responsibilities according to established guidelines.
  • Identified skill gaps among existing staff members through observation and assessment activities.
  • Prepared reports on trainee performance for management review.
  • Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
  • Updated current material regularly based on feedback from trainees and supervisors.
  • Provided ongoing support after completion of training courses in order to ensure successful transition into daily operations.
  • Assisted in loading delivery trucks with prepared packages.
  • Logged packaging activities and filed reports in company databases.
  • Attached PO receipts, packing slips and bill of lading to outbound shipments.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Weighed or counted items for distribution to conform to company standards.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Assisted in line changeovers and returned raw material to stock.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Measured, weighed and counted products and materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Marked and labeled containers, container tags or products using marking tools.
  • Loaded materials and products into package processing equipment.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Loaded and unloaded items from machines, carts and dollies.
  • Sealed containers or materials using glues, fasteners and tape.
  • Transferred packaged product from packaging to recipient or stock.
  • Assembled, lined and padded cartons and containers.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Applied lids or close-ups in finalization of product.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Recorded product, packaging and order information on forms and records.
  • Staged loaded pallets with hand truck for fork truck pick-up.
  • Transported packages to customers' vehicles.
  • Assisted customers with shipping inquiries.

Customer Service Representative

Iqor
Bethlehem, PA
03.2019 - 07.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.

Packer

Thermo Fisher
Nazareth, PA
02.2018 - 11.2018
  • Unloaded and loaded trucks with merchandise for distribution.
  • Organized inventory in the warehouse according to established procedures.
  • Inspected packages for accuracy and completeness before shipping.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Labeled boxes, crates, and other containers accurately.
  • Maintained records of shipments, returns, and damages.
  • Weighed packages to determine shipping costs.
  • Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
  • Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Performed regular maintenance checks on vehicles being used for delivery purposes.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Assembled cardboard boxes according to customer specifications.
  • Calculated dimensions of packages prior to shipment.
  • Provided assistance in the assembly line when needed.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Weighed or counted items for distribution to conform to company standards.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Trained new employees regarding warehouse procedures and standards.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Assisted in line changeovers and returned raw material to stock.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Loaded materials and products into package processing equipment.
  • Measured, weighed and counted products and materials.
  • Loaded and unloaded items from machines, carts and dollies.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Marked and labeled containers, container tags or products using marking tools.
  • Sealed containers or materials using glues, fasteners and tape.
  • Recorded product, packaging and order information on forms and records.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Transferred packaged product from packaging to recipient or stock.
  • Assembled, lined and padded cartons and containers.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Applied lids or close-ups in finalization of product.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Staged loaded pallets with hand truck for fork truck pick-up.

Package Handler

FedEx
Bethlehem, PA
10.2016 - 02.2018
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Picked products using RF scanner to fill orders.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Secured items in truck by strapping over protective padding.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Customer Service Rep

Coworx
Bethlehem, PA
03.2015 - 03.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Cashier

Burlington Coat Factory Department Store
Whitehall, PA
06.2014 - 01.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.

Packer

HYDAC
Bethlehem, PA
01.2014 - 05.2014
  • Unloaded and loaded trucks with merchandise for distribution.
  • Organized inventory in the warehouse according to established procedures.
  • Inspected packages for accuracy and completeness before shipping.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Labeled boxes, crates, and other containers accurately.
  • Maintained records of shipments, returns, and damages.
  • Weighed packages to determine shipping costs.
  • Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
  • Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Assembled cardboard boxes according to customer specifications.
  • Calculated dimensions of packages prior to shipment.
  • Provided assistance in the assembly line when needed.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Weighed or counted items for distribution to conform to company standards.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Assisted in line changeovers and returned raw material to stock.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Loaded materials and products into package processing equipment.
  • Measured, weighed and counted products and materials.
  • Loaded and unloaded items from machines, carts and dollies.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Marked and labeled containers, container tags or products using marking tools.
  • Sealed containers or materials using glues, fasteners and tape.
  • Recorded product, packaging and order information on forms and records.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Transferred packaged product from packaging to recipient or stock.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Applied lids or close-ups in finalization of product.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Staged loaded pallets with hand truck for fork truck pick-up.

Sales Associate

Rte 115 Deli
Effort, PA
05.2013 - 09.2013
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.

Victoria's Secret

Sales Associates
Stroudsburg, PA
11.2011 - 06.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.

Sales Associate

Turkey Hill Minit Markets
Kresgeville , PA
03.2010 - 01.2011
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.

Education

High School Diploma -

Penn Fosert
Scranton
07-2012

Skills

  • Drawer Balancing
  • Customer Service
  • Payment Collection
  • Cash Handling
  • POS Systems
  • Returns Processing
  • Customer Assistance
  • Cash Register Operation
  • ID Verification
  • Payment Processing
  • Product Recommendations
  • Guest Inquiries
  • Records Maintenance
  • Conflict Resolution
  • Retail Merchandising
  • Customer Service Excellence
  • Proficient in [Software]
  • Loyalty Program Promotion
  • Regulatory Compliance
  • Organizational Abilities
  • Merchandise Restocking
  • Cash Management
  • Staff Training
  • Scanner Operations
  • Complex Problem-Solving
  • Inventory Control
  • Written and Verbal Communication
  • Product Knowledge
  • Cleaning and Sanitizing
  • Expense Tracking
  • Issue Resolution
  • Time Management Skills
  • Customer Relations
  • POS System Operations
  • Payment Posting
  • Money Handling
  • Order Verification
  • Liquor Law Compliance
  • Ordering and Stocking
  • Order Taking
  • Order Packaging
  • Credit and Cash Transactions
  • Report Preparation
  • Loss Prevention
  • Liquor Regulations and Compliance
  • Daily Reporting
  • Inventory Management
  • Sales Expertise
  • Currency Counting
  • Cash Drawer Balancing

Certification

  • I have a drivers license

Languages

English
Professional

Timeline

Operator

Adecco
04.2023 - 12.2023

Cashier

Target
08.2020 - Current

Package Handler/Trainer

FedEx
07.2019 - 12.2019

Customer Service Representative

Iqor
03.2019 - 07.2019

Packer

Thermo Fisher
02.2018 - 11.2018

Package Handler

FedEx
10.2016 - 02.2018

Customer Service Rep

Coworx
03.2015 - 03.2016

Cashier

Burlington Coat Factory Department Store
06.2014 - 01.2015

Packer

HYDAC
01.2014 - 05.2014

Sales Associate

Rte 115 Deli
05.2013 - 09.2013

Victoria's Secret

Sales Associates
11.2011 - 06.2012

Sales Associate

Turkey Hill Minit Markets
03.2010 - 01.2011

High School Diploma -

Penn Fosert

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