Crystal Eke
Houston
Summary
Highly motivated healthcare professional with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to effectively work unsupervised and quickly master new skills.
Overview
11
11
years of professional experience
Work History
Practice Manager
NiaAestheticsMd
10.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Health Unit Coordinator
Ben Taub General Hospital
11.2021 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Audited patient charts in real-time, verifying accuracy and completion of information. Maintained unit supplies and equipment for medical staff and patient care needs.
Administrative Assistant
K & G
09.2018 - 01.2020
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
Full Time Key Holder
Kendra Scott Design Inc.
08.2015 - 06.2019
- Maintained visually appealing and effective displays for the entire store.
- Held each team member accountable for achieving brand and performance goals.
- Elevated team member performance while cultivating customer relationships.
- Addressed customer issues to ensure swift and successful resolution.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
Physical Therapist Assistant Intern
Oasis Physical Therapy
01.2018 - 05.2018
- Ensured HIPAA rules and regulations were carefully followed.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
Clinical Documentation Specialist
Baylor Scott & White Health
08.2016 - 02.2017
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Communicated with healthcare staff, including physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
- Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
Sales Associate
Massage Envy
09.2013 - 01.2015
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Education
Bachelor of Science - Healthcare Administration
The University of Texas at Dallas
Richardson, TX2018
Skills
- Strong communication skills
- Excellent time management
- Dedicated team player
- Resolution-oriented
- Customer- and service-oriented
- Data entry experience
- Medical terminology
- Team leadership
- Strong critical thinking skills
- Multidisciplinary team collaboration
Timeline
Practice Manager
NiaAestheticsMd
10.2023 - Current
Health Unit Coordinator
Ben Taub General Hospital
11.2021 - 09.2023
Administrative Assistant
K & G
09.2018 - 01.2020
Physical Therapist Assistant Intern
Oasis Physical Therapy
01.2018 - 05.2018
Clinical Documentation Specialist
Baylor Scott & White Health
08.2016 - 02.2017
Full Time Key Holder
Kendra Scott Design Inc.
08.2015 - 06.2019
Sales Associate
Massage Envy
09.2013 - 01.2015
Bachelor of Science - Healthcare Administration
The University of Texas at Dallas
Similar Profiles
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Tyrek CruseTyrek Cruse
Warehouse Worker at Southern Glazer's Wine and SpiritsWarehouse Worker at Southern Glazer's Wine and Spirits
Rex Bryant IIIRex Bryant III
Assistant Golf Professional at Hearthstone Country ClubAssistant Golf Professional at Hearthstone Country Club
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision
NALANI MACHAINNALANI MACHAIN
Practice Manager at MOHTASEB CANCER CENTER AND BLOOD DISORDERSPractice Manager at MOHTASEB CANCER CENTER AND BLOOD DISORDERS