Crystal Fue Veavea

Responsible for overseeing all aspects of the franchise operation, including strategic planning, financial performance, franchisee relations, brand management, marketing, operations, and overall growth, ensuring the consistent quality and profitability of each franchise location while adhering to the company's vision and mission.

• Developing and executing long-term strategic plans for the franchise network, including market expansion and new product development.
• Identifying opportunities for growth and profitability within the competitive market.
• Monitoring industry trends and adapting strategies accordingly.
• Building strong relationships with franchisees, providing support and guidance to ensure their success.
• Resolving franchisee concerns and disputes effectively.
• Recruiting and onboarding new franchisees.
• Overseeing day-to-day operations of all franchise locations, ensuring consistency in quality, service, and brand standards.
• Implementing operational improvements and best practices across the network.
• Monitoring key performance indicators (KPIs) to identify areas for improvement.
• Managing the overall financial health of the franchise network, including budgeting, forecasting, and profitability analysis.
• Analyzing financial reports to identify trends and make informed decisions.
• Developing and executing marketing strategies to promote the brand and drive customer traffic.
• Managing brand image and ensuring consistency across all marketing channels.
• Ensuring compliance with all applicable laws, regulations, and franchise agreements.
• Managing legal matters related to the franchise operation.
• Building and leading a high-performing team of executives and managers across various departments
• Fostering a positive company culture and promoting employee engagement.

Responsible for overseeing all operational aspects of the business, including project management, resource allocation, quality control, safety compliance, and financial performance, ensuring efficient execution of construction projects while aligning with the company's strategic goals and maximizing profitability; I work closely with the CEO to translate vision into actionable plans and manage day-to-day operations across various construction sites and departments.

• Collaborate with the CEO to develop and implement long-term operational strategies, including project acquisition, market expansion, and resource allocation to achieve business objectives.
• Monitor the progress of all active construction projects, ensuring adherence to project timelines, budgets, and quality standards by overseeing project managers and key personnel.
• Identify and implement process improvements to streamline operations, optimize resource utilization, and minimize costs across all construction phases.
• Manage project budgets, track financial performance against projections, and make necessary adjustments to ensure profitability on each project.
• Establish and maintain quality control procedures, conduct regular inspections, and address any quality issues to ensure project deliverables meet specifications.
• Prioritize safety protocols on all job sites, enforce safety regulations, and implement training programs to prevent accidents and maintain a safe working environment.
• Build and lead a high-performing team of project managers, superintendents, and other operational staff, fostering a culture of accountability and collaboration.
• Negotiate contracts with subcontractors and suppliers, ensuring competitive pricing and timely delivery of materials.
• Maintain strong relationships with clients, address concerns promptly, and ensure client satisfaction throughout the construction process.
• Regularly analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

Responsible for the overall strategic direction, growth, and management of the company, overseeing all aspects of operations from project acquisition to project completion, ensuring profitability while driving long-term vision and leading the executive team to achieve business goals within the construction industry; this includes developing business strategies, managing finances, building client relationships, and fostering a culture of safety and quality within the company.

• Develop and execute the company's long-term strategic plan, including market expansion, diversification into new sectors, and identifying potential growth opportunities.
• Set clear company objectives and performance metrics to measure success.
• Oversee the company's financial health, including budgeting, forecasting, and financial reporting.
• Monitor project profitability and identify areas for cost optimization.
• Manage cash flow and ensure financial stability.
• Lead the executive team to ensure efficient project execution across all stages, from pre-construction to project closeout.
• Oversee project management teams, ensuring adherence to project timelines, budgets, and quality standards.
• Implement operational improvements to enhance productivity and efficiency.
• Develop and maintain strong relationships with key clients, including identifying new business opportunities and managing client expectations.
• Negotiate contracts and manage client relationships to ensure customer satisfaction.
• Identify and pursue new business opportunities through market research and strategic partnerships.
• Lead the sales and marketing efforts to generate new leads and secure projects.
• Foster a positive company culture focused on safety, quality, and employee engagement.
• Recruit, develop, and retain top talent within the construction industry.
• Provide leadership and mentorship to senior management team members.
• Ensure compliance with all relevant regulations and industry standards regarding safety, environmental protection, and construction practices.
• Identify and mitigate potential risks associated with construction projects.

Managed matching potential buyers or tenants with suitable properties by coordinating viewings, communicating with clients, and ensuring smooth transactions throughout the real estate process, acting as a facilitator between clients and available properties.

• Gathering information on clients' needs, budgets, and desired property features to identify suitable listings.
• Searching through available listings to find properties that align with client criteria and presenting them to the client.
• Coordinating property viewings with clients and real estate agents, and managing appointment calendars.
• Maintaining consistent communication with clients throughout the process, updating them on property availability and progress.
• Assisting with the preparation and submission of offers, negotiating terms, and coordinating with the selling agent
• Managing paperwork, ensuring all necessary documents are completed accurately and on time, and following up on required closing steps.
• Staying updated on current market trends, property values, and local regulations to provide informed advice to clients.
• Identifying potential clients and building relationships with them through networking and marketing efforts.

Re-located to Samoa in a post-acquisition position responsible for overseeing the day-to-day operations of a recently acquired Bluesky Samoa formerly known as (Samoa Telco), focusing on integrating the new store's staff, systems, and processes with the acquiring company's standards while maintaining sales performance, customer satisfaction, and a smooth transition for employees and customers during the integration period.

• Collaborate with the acquisition team to develop a detailed integration plan, addressing aspects like staff training, inventory management, POS system transition, branding changes, and customer communication, strategies.
• Assess the acquired store's staff capabilities, provide training on new company policies, procedures, and systems, and identify areas for potential cross-training or redeployment within the organization.
• Ensure seamless daily operations by managing inventory levels, scheduling staff, maintaining store cleanliness, and addressing customer concerns.
• Monitor sales metrics, identify opportunities to boost sales through promotions, merchandising strategies, and customer service initiatives, while aligning with the acquiring company's sales goals.
• Implement the acquiring company's branding guidelines in the acquired store, including signage, visual merchandising, and customer communication.
• Foster a positive customer experience by ensuring excellent customer service, resolving complaints effectively, and adapting to the acquired store's customer base.
• Ensure adherence to all company policies, procedures, and legal requirements related to retail operations and employee standards.
• Maintain open communication with the acquired store's staff, providing updates on integration progress and addressing any concerns.
• Monitor store financials, including sales, costs, and profit margins, identifying areas for cost optimization while aligning with the acquiring company's budget.

Responsible for identifying, developing, and closing business deals with large corporations & businesses by selling complex telecommunications solutions like data networks, voice over IP (VoIP), cloud services, and managed services, requiring a deep understanding of customer needs, market trends, and competitive landscape to tailor solutions and achieve sales quotas while building strong long-term relationships with key decision-makers within client organizations; often involving consultative selling, detailed proposal creation, and ongoing account management to ensure customer satisfaction and retention.

• Identifying potential clients within target industries, establishing initial contact, and qualifying leads based on their telecommunication needs.
• Conducting in-depth consultations with clients to understand their business challenges and identify the most suitable telecommunications solutions.
• Developing customized proposals that address client requirements, including network architecture, pricing, and service level agreements.
• Delivering compelling presentations to key decision-makers, highlighting the benefits of proposed solutions, and addressing any concerns.
• Negotiating contract terms, pricing, and service details with clients to secure profitable deals.
• Maintaining ongoing relationships with existing clients, addressing their needs, and proactively identifying additional services or upgrades opportunities.
• Staying informed about competitor offerings and market trends to position solutions effectively.
• Tracking sales performance, managing pipeline, and providing accurate sales forecasts to management.

Responsible for overseeing the day-to-day operations of a customer service cashier team, ensuring accurate and efficient transactions while delivering excellent customer service, often handling complex billing inquiries and managing customer accounts within a telecommunications store or call center environment.

• Interacting with customers to process payments for phone plans, internet services, and other telecommunications products.
• Addressing customer concerns and resolving billing issues, including plan changes, upgrades, and troubleshooting.
• Providing detailed information about products and services to customers.
• Supervising a team of cashiers, assigning tasks, and ensuring efficient workflow.
• Coaching and training new cashiers on company policies, procedures, and sales techniques.
• Monitoring performance and providing feedback to team members.
• Accurately processing customer payments, including cash, credit cards, and debit cards
• Verify customer information and ensure correct billing details.
• Identifying and resolving potential billing discrepancies.
• Maintaining accurate cash register records and performing daily reconciliation.
• Adhering to all company policies and procedures related to cash handling and security protocols.
• Promoting current sales promotions and upselling additional products or services to customers.
• Assisting with customer retention efforts by addressing potential churn issues.