CRYSTALHEALLER RODRIGUEZ
Leander,TX
Summary
Responsible front/back/translator office worker contributes to team and company success. Dedicated to tackling tasks and completing work.
Reliable with experience in various office environments. Skilled in operating multiple softwares, performing quality entry data, and maintaining good communication at all times. Strengths include Spanish to English and English to Spanish interpreter, adapting to new technology, and fostering productive team dynamics. Previous roles have led to improved operational efficiency and translation accuracy.
Overview
11
11
years of professional experience
Work History
Production operator
ICU Medical, Inc.
Austin, TX
11.2021 - 01.2023
- Material handling and manufacturing, operating equipment for achieving standard production rates, accurate and timely documentation of working batch records, log books and official documents
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Reduced the complaints from customers by detecting defective product
Data file clerk/scanner
ImageAPI LLC.
Austin, TX
12.2018 - 11.2021
- Over reached the required number for organizing and filing documents in the prepping and scanning departments.
- Prepared labels for new files and folders as needed.
- Scanned documents into electronic database system for archiving purposes.
- Performed data entry tasks related to filing activities.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Audited existing files to ensure accuracy of information on a regular basis.
- Conducted periodic audits of archived materials for compliance with legal requirements.
- Scanned and filed the minimum required weekly forms, reports, correspondence and receipts.
Mistress/Assistant General Manager
Blue Lion Salon Studios
Cedar Park, TX
06.2017 - 02.2018
- Abled to ensure that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Front desk
Brush32 Dental
Cedar Park, TX
10.2015 - 07.2016
- Managed incoming calls, emails, and inquiries patients regarding services and products.
- Maintained records of patients interactions and transactions, recording details of inquiries, complaints, and comments.
- Processed payments using cash registers or point-of-sale systems.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Responded to customer feedback or complaints in a timely manner.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, and other software applications.
- Completed relevant insurance and other claim forms.
Medical Assistant
Austin Pain Associates
Austin, TX
05.2012 - 01.2015
- Successfully completed training in phlebotomist withdrawals
- Got a recognition for excellence in translation support, attendance & good data entry
- Filed insurance claims forms in accordance with applicable regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
Education
Medical Assistant -
SANFORD-BROWN COLLEGE
Austin, TX05.2012
A.A. - Teaching-Education Program, Foreign Language-Spanish
AUSTIN COMMUNITY COLLEGE
Austin, TX06.2008
Skills
- Material quality inspection
- Batch documentation
- Inventory tracking
- Microsoft Office
- Data entry
- Communication
- Spanish translation
- Record keeping
- Software Applications
Professionalreferences
- ICU Medical, Inc., Benna, Production Supervisor, 512-284-0694
- ImageAPI LLC, Rudy Garcia, Team Supervisor, 432-638-7818
- Blue Lion Salon, Cody Blair, Regional Director, 832-725-6625
Timeline
Production operator
ICU Medical, Inc.
11.2021 - 01.2023
Data file clerk/scanner
ImageAPI LLC.
12.2018 - 11.2021
Mistress/Assistant General Manager
Blue Lion Salon Studios
06.2017 - 02.2018
Front desk
Brush32 Dental
10.2015 - 07.2016
Medical Assistant
Austin Pain Associates
05.2012 - 01.2015
Medical Assistant -
SANFORD-BROWN COLLEGE
A.A. - Teaching-Education Program, Foreign Language-Spanish
AUSTIN COMMUNITY COLLEGE
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