Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Holland

Suffolk,VA

Summary

Hardworking and passionate team player with strong organizational skills. Eager to thrive in a fast-paced high volume work environment, that allows me to bring strong instincts, a proven record of procedural compliance, process management and strong operational skills to a growing company. Seeking a challenging position that plays a critical role in the success of productivity and customer experience.

Overview

4
4
years of professional experience

Work History

Outbound Problem Solver

Amazon
10.2022 - Current
  • Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
  • Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.
  • Reduced order processing times with efficient investigation and resolution of shipping discrepancies.
  • Enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
  • Collaborated with cross-functional teams to optimize supply chain efficiency, ensuring smooth outbound flow of products.
  • Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
  • Maintained a safe work environment by enforcing compliance with safety protocols during all outbound tasks.
  • Implemented standard operating procedures for handling complex or high-value shipments, ensuring proper care throughout the entire outbound journey.
  • Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.
  • Supported warehouse management in planning and executing process improvements to optimize efficiency within the outbound department.
  • Mentored new team members on best practices for managing outbound shipments, fostering a culture of continuous learning and development.
  • Analyzed and understood situation to develop action plan.
  • Instituted sequence of actions to drive gratifications and progress.
  • Reduced drama and conflict of divisive behaviors to reach productive solutions.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Seasonal Loss Prevention Associate

Amazon
11.2023 - 12.2024
  • Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
  • Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
  • Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
  • Played a key role in emergency response efforts, ensuring the safety of all personnel and minimizing property damage whenever possible.
  • Developed strong relationships with fellow employees, promoting teamwork within the loss prevention department for improved overall effectiveness.
  • Maintained a high level of professionalism and integrity at all times, serving as a positive role model for fellow employees in the area of loss prevention.
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Provided loss control reporting for prospects and clients.

Recreation Leader

City Of Suffolk
04.2021 - 05.2022
  • Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
  • Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
  • Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased program attendance through effective marketing strategies, including social media promotion and flyer distribution.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
  • Streamlined administrative tasks by maintaining organized records of program registrations, payments, and schedules.
  • Contributed to budget management by monitoring expenses and recommending cost-saving measures for equipment purchases and event planning.
  • Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs.
  • Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
  • Evaluated program success through participant feedback surveys, using insights to inform future improvements in activity offerings.
  • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
  • Supervised outdoor excursions such as nature hikes or field trips ensuring adherence to safety guidelines while fostering appreciation for natural surroundings.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Conducted regular equipment inventories and maintenance tasks to ensure availability and proper functioning of recreational resources.
  • Developed positive and productive relationships with kids, parents and staff.
  • Supervised groups of up to 30 children under age of 16 from arrival through departure at end of day.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Transitioned participants between activities, rest periods and field trips.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Planned, promoted and executed more than three events each year.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Education

High School Diploma -

Lakeland High School
Suffolk, VA
05.2000

Skills

  • Creative Solutions
  • Problem Analysis
  • Multitasking
  • Critical Thinking
  • Performance Monitoring
  • Decision Making
  • Resourcefulness
  • Conflict Resolution
  • Effective Communication
  • Goal Setting
  • Team Collaboration
  • Assertiveness
  • Task Prioritization
  • Process Improvement
  • Attention to Detail
  • Inventory Tracking
  • Pallet Jack Operation
  • Problem Identification
  • Report Generation
  • Microsoft Office
  • Conflict Mediation
  • Relationship Building
  • Staff Education and Training
  • Policies and Procedures Adherence

Accomplishments

Selected for the Away Team

Timeline

Seasonal Loss Prevention Associate

Amazon
11.2023 - 12.2024

Outbound Problem Solver

Amazon
10.2022 - Current

Recreation Leader

City Of Suffolk
04.2021 - 05.2022

High School Diploma -

Lakeland High School

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Crystal Holland