Crystal Jain Dela Cruz
Tigard,USA
Summary
Detail-oriented individual skilled in customer service, inventory management, and quality inspection. Committed to ensuring operational excellence through effective teamwork and adherence to safety protocols, contributing to a positive customer experience and organizational success.
Overview
17
17
years of professional experience
Work History
Material Handler
Randstad - Lam Research
Tualatin, Oregon
11.2025 - Current
- Conducted audits of parts to ensure compliance with quality standards. and verified them on our system before packaging them and creating them.
- Inspected materials for quality, promptly reporting discrepancies to minimize errors in production.
- Followed safety protocols to maintain a safe working environment.
- Maintained work area cleanliness by adhering to company organization guidelines to support a safe and efficient workspace.
Assistant Manager
Dollar Tree Stores
Tigard, Oregon
08.2024 - 10.2025
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and organized product displays for optimal visibility.
- Assisted in planning and executing promotional events to maximize sales opportunities.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Conducted regular audits of merchandise to maintain quality standards.
- Monitored employee attendance records, timekeeping, and payroll information.
Retail Stock Associate
Ross Dress for Less
Beaverton, Oregon
07.2022 - 10.2024
- Maintained inventory levels by restocking shelves and rotating stock.
- Collaborated with team members to ensure timely restocking of shelves.
- Organized stockroom to maintain efficient inventory flow and accessibility.
- Trained new associates on proper stocking procedures and company policies.
- Maintained cleanliness of stock areas to support a safe work environment.
- Assisted with training new staff members on retail operations processes.
- Provided excellent customer service in a friendly, courteous manner.
Material Handler
GXO - Randstad
Aloha, Oregon
10.2022 - 05.2023
- Maintained accurate inventory records using inventory management systems.
- Inspected materials for quality and reported discrepancies promptly.
- Inspected materials for any damages or defects upon receipt.
- Collaborated with team members to ensure timely order fulfillment.
- Organized storage areas to optimize space and accessibility of materials.
- Assisted in training new hires on proper material handling techniques.
- Followed safety protocols to maintain a safe working environment.
TSA Agent
Transportation Security Administration
Portland, Oregon
10.2021 - 03.2022
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Screen passengers and baggage using advanced security technology.
- Conduct thorough inspections of carry-on items for prohibited items.
- Utilized metal detectors and pat-down techniques during security checks.
- Collaborate with team members to ensure efficient passenger flow.
- Report security incidents following established protocols and procedures.
Health and Beauty Clerk
Fred Meyers
Beaverton, Oregon
07.2020 - 10.2021
- Improved customer satisfaction by implementing service protocols.
- Support sales team by promptly restocking shelves, boosting product availability.
- Managed inventory to ensure timely supply, reducing delays by optimizing processes.
- Reduced costs through strategic inventory management.
- Supported inventory audits by verifying stock levels, achieving 9% increase in stock accuracy.
- Identify and resolve stock discrepancies, minimizing loss and improving accountability.
- Managed daily operations, improving staff coordination and workflow.
- Coordinated with team to enhance workflow, achieving seamless operations.
- Resolved conflicts, ensuring smooth store operations.
- Streamlined material handling procedures, increasing efficiency and reducing retrieval time.
- Operated forklifts and other machinery safely, maintaining a zero-incident record.
- Collaborated with departments to resolve logistical challenges, improving efficiency.
Plastic Component Operator
Nike
Beaverton, Oregon
11.2018 - 04.2020
- Operated plastic machinery, ensuring product quality and safety standards.
- Reduced waste through optimized machine settings, contributing to overall production efficiency.
- Collaborated with team to troubleshoot equipment issues, minimizing downtime.
- Implemented safety protocols, contributing to a safer work environment.
- Managed inventory to maintain optimal stock levels, ensuring product availability and enhancing customer satisfaction.
- Improved stock processes by reorganizing workflows, decreasing restocking time.
- Resolved stock discrepancies promptly, ensuring accurate inventory records.
Retail Stock Associate
Ross Dress for Less
Beaverton, Oregon
06.2009 - 10.2018
- Organized stockroom to maintain efficient inventory flow and accessibility.
- Sorted and labeled products for easy identification and retrieval on sales floor.
- Collaborated with team members to ensure timely restocking of shelves.
- Maintained cleanliness of stock areas to support a safe work environment.
- Trained new associates on proper stocking procedures and company policies.
- Assisted customers by locating items and providing product information.
- Provided excellent customer service in a friendly, courteous manner.
- Processed returns and exchanges according to store policy.
- Received payment from customers in the form of cash, check, debit and credit cards or other forms of payment accepted by the store.
Education
High School Diploma -
George Washington High School
Mangilao, GUAM06-2006
Skills
- Material Quality Control
- Warehouse operations
- Material logistics
- Logistics Coordination
- Process Optimization
- Client relations
Timeline
Material Handler
Randstad - Lam Research
11.2025 - Current
Assistant Manager
Dollar Tree Stores
08.2024 - 10.2025
Material Handler
GXO - Randstad
10.2022 - 05.2023
Retail Stock Associate
Ross Dress for Less
07.2022 - 10.2024
TSA Agent
Transportation Security Administration
10.2021 - 03.2022
Health and Beauty Clerk
Fred Meyers
07.2020 - 10.2021
Plastic Component Operator
Nike
11.2018 - 04.2020
Retail Stock Associate
Ross Dress for Less
06.2009 - 10.2018
High School Diploma -
George Washington High School