Dynamic individual working on a Bachelor's Degree in Criminal Justice at New Mexico State University. With a strong background doing administrative duties, working for the public, managing others, working well in a team, and showing adaptability and reliability, I am a great candidate for your establishment.
Hi, I’m
Crystal Jensen
Rio Rancho,NM
Summary
Overview
21
years of professional experience
1
Certificate
Work History
Hermosa Middle School
Tech Aide EA
08.2024 - 12.2024
Job overview
- Showcased strong problem-solving abilities by quickly identifying the root causes of technical issues and implementing appropriate solutions.
- Enhanced system efficiency by troubleshooting and resolving technical issues promptly.
- Addressed students' laptop issues by troubleshooting and installing software updates as needed; sent for repairs and issued temporary iPads as required.
- Answered and made calls to parents regarding laptop breaks and financial obligations.
- Assisted staff with technical support and any duties deemed necessary.
- Performed routine maintenance on printing equipment and classroom projectors to ensure efficiency.
Tibbetts Middle School
Attendance Liaison
01.2023 - 05.2024
Job overview
- Prepared and maintained records and reports related to student attendance.
- Provided student attendance information to staff, parents, and authorities as requested.
- Prepared correspondence pertaining to student attendance and records as appropriate.
- Referred serious attendance problems according to established procedures; assisted in identifying and resolving problems with frequent absenteeism and tardiness.
- Supervised students assigned to in-school suspension (ISS) for disciplinary reasons.
- ISS responsibilities included monitoring student behavior, assisting students with assignments, and maintaining student suspension records.
Farmington Municipal Schools
Substitute Teacher, K-12
10.2022 - 01.2023
Job overview
- Obtained licensure to be a substitute teacher after required background checks and 3 hours of classroom observation.
- Performed instructional duties in the absence of the teacher or education assistant.
- Administered lesson plans.
- Had flexibility in going to multiple schools of all ages and followed school procedures and schedules effectively.
- Worked with students as young as preschool through high school.
Self
Family Manager
01.2013 - Current
Job overview
- Maintain and organize rooms and communal spaces to minimize environmental and safety hazards.
- Complete dusting, washing dishes, laundry, and vacuuming, and other duties as needed.
- Promote good oral and personal hygiene by aiding children with washing, bathing, and teeth brushing.
- Address children's household needs with meal preparation, housekeeping and transportation.
- Administer medications and monitor children's reactions for contraindications and their conditions during illnesses.
- Resolve conflict, teach proper manners and etiquette, communicate clear boundaries for behavior to sustain a functional home.
- Pay bills, follow a budget, grocery shop, and other duties as needed to keep money flow and operations running smoothly.
Aflac
Benefits Coordinator
10.2011 - 03.2012
Job overview
- Implemented open enrollment system to streamline benefits processes for employees.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Checked employees' benefits enrollment for accuracy and input data.
- Cold-called and directly contacted businesses to communicate and implement programs and policies best suited for their employees.
SourceHOV
Data Entry Specialist
12.2010 - 11.2011
Job overview
- Created and maintained data entry logs to track data entry activities.
- Sorted documents and maintained organized filing process.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Quickly and accurately input data for health insurance claims and directed claims to appropriate department for missing information.
- Paid per claim entered, easily did 100 a day if not more.
- Used 10-key by touch and typed quickly and accurately
Sam's Club
Check Out Supervisor
11.2008 - 12.2010
Job overview
- Managed front end operations.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Supervised cashier schedules and breaks, directed sales goals, and assisted management when needed.
- Aided in the hiring process for potential cashiers.
- Opened and closed store operations
- Handled large amounts of money responsibly
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
Target
Bakery Associate
10.2007 - 07.2008
Job overview
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Sam's Club
Member Services Coordinator
05.2004 - 04.2006
Job overview
- Processed refunds and exchanges in accordance with company policy.
- Upsold additional products and services to customers, increasing revenue.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered and processed credit card applications.
- Handled large flow of customer traffic efficiently and with a sense of urgency and care.
- Entered new member data with discretion.
- Answered and directed calls to the proper departments.
Education
San Juan CollegeFarmington, NM
Associate of Arts from General Studies
University Overview
- 3.6 GPA
- Extracurricular Activities: Performed all over Farmington in Country Company as a vocalist and college ambassador.
Broken Arrow High SchoolBroken Arrow
High School Diploma
University Overview
- 4.2 GPA
- Ranked in Top 10% of class, or top 100
NMSU GlobalLas Cruces, NM
No Degree from Bachelor of Criminal Justice
05.2026
University Overview
- Opportunity Scholarship Recipient
- Professional Development: Human Relations Study
- 4.0 GPA
Skills
- Verbal and written communication
- Interpersonal abilities
- Conflict Mediation
- Proficient in Microsoft
- Recordkeeping
- Data Entry
- 90 WPM
- Proofreading
- 10 Key by touch
- Activity Planning
- Customer Service
Certification
- Licensed Substitute Teacher
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Timeline
Tech Aide EA
Hermosa Middle School
08.2024 - 12.2024
Attendance Liaison
Tibbetts Middle School
01.2023 - 05.2024
Substitute Teacher, K-12
Farmington Municipal Schools
10.2022 - 01.2023
Family Manager
Self
01.2013 - Current
Benefits Coordinator
Aflac
10.2011 - 03.2012
Data Entry Specialist
SourceHOV
12.2010 - 11.2011
Check Out Supervisor
Sam's Club
11.2008 - 12.2010
Bakery Associate
Target
10.2007 - 07.2008
Member Services Coordinator
Sam's Club
05.2004 - 04.2006
San Juan College
Associate of Arts from General Studies
Broken Arrow High School
High School Diploma
NMSU Global
No Degree from Bachelor of Criminal Justice
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