Overview
Summary
Skills
Work History
Education
Certification
Affiliations
Additional Career Experience
Related Volunteer Experience
Technology Summary
Generic

CRYSTAL M JONES

Reseda,CA

Overview

15
15
years of professional experience
6
6

Professional Certifications

Summary

Experienced scrum master & project manager with top-notch organizational skills, negotiation skills, analytical skills, and project management abilities. Flexible team player who is, dedicated, highly organized, methodical & skilled at solving problems, & building consensus across high-performance teams to meet demanding timelines.


Experience with a range of industries & types of product launches including mobile (iOS & Android) & SaaS applications, e-commerce, service management systems, asset management, scheduling & payroll systems integrations for both public & private organizations.


Motivated, tech-savvy & versed in all aspects of waterfall, agile methodologies. Excels in process re-engineering & improvement. Service-oriented, passionate, & forward-thinking motivational leader who is committed, articulate, can work independently & is well-versed in the full project lifecycle.


Gifted at performing specification & design reviews to ensure client expectations will be exceeded. Positive, engaging & personable with the ability to influence others, monitor work quality, manage key milestones & deliver an exemplary customer experience.

Skills

    Project Leadership/Communication

  • Manage stakeholder communications Lead various project meetings including: Daily scrum, sprint retrospective, sprint planning, status & core team meetings, requirements & development meetings, design reviews, technical reviews, client meetings, & walk-throughs; effectively communicates needs, issues, priorities, tasks, & schedules across stakeholders, leadership & development teams
  • Skilled at identifying & cultivating team members' skills & talents to improve team performance & efficiency Excellent interpersonal skills, presentation skills, written skills, & verbal communication skills

    • Process Improvement

  • Detailed oriented, creative thinker with excellent time management, project management & problem-solving skills
  • Certified scrum master with experience with Kanban and Scrum processes
  • Skilled at working within existing processes for requirements management, change management, configuration management, & quality management
  • Attention to detail to formulate system designs that parallel business strategies & company objectives

    • Documentation/Reporting/Analysis

  • Develop project documentation including project plans, use cases, functional requirements, technical specifications, workflow diagrams, design documents, implementation plans, & status reports
  • Manage program activities, business requirements, project scope, project risks, timeline estimates, training programs, and task management/task prioritization Conduct proof of concept evaluations & trials for project stakeholders & IT management

Work History

Advanced Manufacturing Project Manager

Kindeva Drug Delivery
02.2024 - Current
  • Established and led the implementation of a Project Management Office (PMO), resulting in a 30% increase in project delivery efficiency.
  • Introduced Scrum methodology to enhance project management practices, leading to a 25% reduction in project cycle time.
  • Developed and standardized project management processes and templates, enhancing consistency and quality across all projects.
  • Implemented a centralized project tracking system, improving visibility and accountability for project timelines and budgets.
  • Trained and mentored project managers and team members on PMO best practices and Scrum principles, fostering a culture of continuous improvement.
  • Conducted regular project audits and reviews, ensuring compliance with PMO standards and identifying areas for improvement.
  • Collaborated with senior leadership to align PMO objectives with organizational goals, driving strategic initiatives and business growth.
  • Managed a portfolio of high-priority projects, delivering on time and within budget while meeting or exceeding stakeholder expectations.
  • Champion continuous improvement initiatives, identifying areas for potential process enhancements or technological upgrades that could benefit overall operations.
  • Increased on-time delivery rates 25% by closely monitoring project progress and adjusting resources as needed.
  • Facilitate clear communication between team members, fostering a collaborative work environment for optimal productivity.
  • Develop and implement project plans and budgets to ensure successful execution.
  • Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Source, vet and manage vendors needed to accomplish project goals.

Program Manager

Medtronic - Core Quality Services
06.2023 - 02.2024
  • Developed detailed project plan outlining tasks, timelines, resources, and budget.
  • Identified and mitigated potential risks and roadblocks proactively.
  • Monitored progress, tracked key performance indicators (KPIs), and reported on project status regularly.
  • Ensured project deliverables met quality standards and aligned with overall objectives.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies to accomplish challenging goals which resulted in 80% improvement in team engagement.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Identified program obstacles and communicated possible impacts to team.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.

Program Manager

Medtronic - GOSC Quality PMO
07.2021 - 06.2023
  • Led or leveraged cross functional teams to evaluate, develop & manage enterprise level projects with budgets of $500K or more. Monitored project from initiation through delivery.
  • Oversaw and managed operational aspects of ongoing projects & serves as liaison between project management, project team, line management, & senior management. Interfaces with all applicable external stakeholders for projects including end users, distributors, & suppliers.
  • Managed development & implementation process of company's services involving departmental or cross-functional teams focused on delivery of strategic enterprise level priority programs (e.g. Manufacturing transfer initiatives, cost reduction initiatives, process improvements, cost avoidance initiatives, etc.)
  • Develops mechanisms for monitoring project progress & for intervention & problem solving with project managers, line managers, & clients.
  • Collaborate with cross functional & cross business units to secure project personnel & budget.
  • Monitors effectiveness & performance of project & project team & facilitates development of contingency plans & recommended corrective actions as required.
  • Provides oversight for development & maintenance of quality programs, systems, processes & procedures that ensure compliance with policies & that performance & quality of services conform to established internal & external standards & guidelines.
  • Facilitates uniform PMO standards worldwide & enables best practice sharing, thereby fostering achievement of company's mission globally.

Sr Product Development/Project Mgmt Specialist

Medtronic - Diabetes
07.2019 - 07.2021
  • Responsible for operational aspects of ongoing projects & serve as liaison between program manager & core team members with day to day project management duties. Monitor project from initiation through delivery.
  • Manage development & implementation process of products & services involving departmental or cross-functional teams. Focus on delivery of new or existing products. Coordinate build integrations tasks with multiple teams. Occasionally mediate/facilitate cross functional process.
  • Develop mechanisms for monitoring project progress, intervention & problem solving with project managers, line managers, & clients. Assess project issues & develop resolutions to meet productivity, quality, client satisfaction, goals & objectives.
  • Identify plans & resources required to meet project goals & objectives by setting realistic timelines & checkpoints.
  • Ensure projects are run in compliance with processes & procedures. Act as facilitator for cross functional team to assist in program management meetings, project tasks, timelines & design reviews as required.
  • Successfully meet deadlines by implementing process changes, improved team communications & collaboration by spearheading Microsoft Teams implementation improving delivery efficiency 100%.
  • Manage & motivate project teams to promote collaboration, keep members on-task & productive. Identify innovative & automated approaches to routine tasks, making suggestions that were widely received.

Project Manager/Business Analyst

Deluxe Entertainment Inc
02.2017 - 07.2019
  • Led agile product management team for mobile & web-based global fixed assets management system which provided asset audit reports, & integrated with SAP fixed assets module.
  • Led configuration & implementation of SpringCM contract workflow & document management system.
  • Led BMC Footprints service desk v11 to v12 migration effort. This implementation project included advanced management dashboards & reports using Tableau Enterprise Server to create seamless integrated online self-service reporting. Project also included onboarding new HR & Facilities service desks & creation/configuration of new service catalog for IT, HR, & Facilities.
  • Led process re-engineering efforts for multiple in-house systems including HRIS support systems (Workday).
  • Work collaboratively & professionally with vendor & 3rd party development teams.
  • Led various project meetings including: Daily scrum, project retrospective, sprint planning, status meetings, requirements & development meetings, & walk-throughs
  • Established project planning, release, & workflow processes utilizing JIRA, TFS & MS Teams to manage team's backlog, & communications.
  • Conducted interviews with key business users to collect information on business processes and user requirements.

Project Manager

Insight Global @ Medtronic, Inc
09.2015 - 02.2017
  • Lead mobile development team consisting of FTEs & offshore engineers for both iOS & Android medical apps. Define & track weekly work goals, manage engineer's activities & priorities to meet expectations.
  • Lead various project meetings including: Daily scrum, project retrospective, sprint planning, status meetings, requirements & development meetings, & walk-throughs
  • Replaced ineffective project tracking spreadsheets with improved project planning, weekly release, & workflow processes utilizing JIRA to manage team's backlog.
  • Manage feature planning & commitment funnel: Drive estimation, work project breakdown, & resource allocation.
  • Develop & manage project plans while providing status updates to management.
  • Manage schedule, escalate & manage issues as needed, drive intermediate deliverables & ensure project commitments are met.
  • Work collaboratively & professionally with outside organizations including 3rd party engineering & localization teams.

Education

Bachelor of Arts - Behavioral Sciences

California State University - Dominguez Hills
Carson, CA

Certification

  • PMP Certification - Project Management Institute
  • Certified ScrumMaster® (CSM®) - Scrum Alliance
  • Professional Scrum Master™ I (PSM I) - Scrum.org
  • Certified SAFe 5 Scrum Master - Scaled Agile, Inc.
  • Certificate with Distinction, Web Development - California State University Northridge
  • Certificate of Completion, Accounting - Learning Tree University Chatsworth

Affiliations

  • SWE (Society of Women Engineers)
  • SMPTE (Society of Media Professionals, Technologists and Engineers)
  • EIPMA (Entertainment Industry Professionals Mentoring Alliance)
  • UCR Women in Leadership Executive Program Advisory Board

Additional Career Experience

Project Manager, Modis – Prosearch Strategies

Project Manager, Modis – Disney ABC Network

Project Manager, Over the Hill Web Consulting

Lead Business Analyst, ADP

Senior Business Analyst, Tek Systems – Raytheon

Project Lead, Pro-Tem Solutions – Ventura County Fire Protection District

Related Volunteer Experience

Board President | Ignite Arts & STEM, Tarzana, CA | 11/2018 - Present

Leadership

  • Manage all operations & financial activities of organization. Mentor, motivate, & provide leadership to all assigned staff members and volunteers.

Fundraising

  • Spearhead financial campaigns to bolster organizational budget. Take lead on fundraising events such as the "Mentors & Mimosas Gala" & "Back to School Backpack Giveaway" solicitations, & other innovative events. Meet with donors & corporate supporters to seek community resources & financial donations. Responsible for finding funding opportunities & writing proposals to earn grant money.

Other

  • Developed website with integrated a fully functional donations platform, WooCommerce store integrated with the Printful merchandise distribution API, EventBrite integration, & Hubspot CMS integration.

Technology Summary

  • Development Languages & Tools/Platforms: .NET, Java, XCode, Xamarin, React Native, PHP, HTML, CSS, Javascript
  • Databases & Database Tools: Oracle, SQL Server, Mongo, MySQL, Access, FileMaker Pro, SQLyog,Toad
  • Reports, Customer, CMS & Document Management Platforms: SpringCM, Sharepoint, Site Core, Dot Net Nuke, Joomla, Drupal, WordPress, Zen Cart, WooCommerce, Tableau Enterprise Server, Crystal Reports, Hubspot, Salesforce
  • Web/UI Design Software: BBEdit, Programmer's Notepad, Notepad ++, iRise, Balsamiq Cloud, Adobe Dreamweaver, Adobe Photoshop, GIMP, Beyond Compare
  • Microsoft Office: Excel, Word, Project, PowerPoint, Visio, Publisher
  • Google Workspace: Docs, Sheets, Slides, Forms
  • Financial/ERP/HRIS Systems: ADP Time & Attendance, ADP Workforce Now, Peoplesoft Financials (Oracle Financials), SAP, Quickbooks, Workday
  • Project Management/Defect Tracking/Service Management Tools: JIRA, Smartsheet, Microsoft Teams, Trello, Daptiv, Microsoft TFS, BMC Footprints, Bugzilla, MantisBT, Basecamp, Asana, Monday.com
  • Other: Zoho Social, Donorbox, Givebutter, Zeffy, Hubspot

Similar Profiles

  • Cromwell Fon

    Cromwell FonCromwell Fon

    Lead Network Engineer at Kindeva Drug DeliveryLead Network Engineer at Kindeva Drug Delivery

  • Oscar Olivares

    Oscar OlivaresOscar Olivares

    TDD PHARMACEUTICAL COATING TECHNICIAN at Kindeva Drug DeliveryTDD PHARMACEUTICAL COATING TECHNICIAN at Kindeva Drug Delivery

  • Mary Nelson

    Mary NelsonMary Nelson

    Quality Assurance Technician at Kindeva Drug DeliveryQuality Assurance Technician at Kindeva Drug Delivery

  • Ezequiel Reyes

    Ezequiel ReyesEzequiel Reyes

    Warehouse Technician at KINDEVA DRUG DELIVERYWarehouse Technician at KINDEVA DRUG DELIVERY

  • Aparna AG

    Aparna AGAparna AG

    Tech Lead, Sr. Developer, Co-ordinator at AnthemTech Lead, Sr. Developer, Co-ordinator at Anthem

CREATE PROFILE
CRYSTAL M JONES