CRYSTAL M JONES
Reseda,CA
Overview
15
15
years of professional experience
6
6
Professional Certifications
Summary
Scrum Master and Project Manager with extensive experience leading complex projects in mobile, SaaS, and e-commerce. Implemented Scrum and PMO processes, increasing delivery efficiency by 30% and reducing cycle time by 25%. Experienced in Agile, Waterfall, risk management, and cloud-based CRM solutions, ensuring project success and stakeholder alignment.
Skills
- Agile & Project Management: Scrum master, Agile project management, Sprint planning, Schedule management, Waterfall methodology, Risk management, PMBOK
- Leadership & Team Management: Team management, Team leadership, Team collaboration, Cross-functional team coordination, Strategic thinker
- Communication & Interpersonal: Excellent communication, Verbal and written communication, Stakeholder relations, Stakeholder communication, Vendor relationship management, Interpersonal skills
- General & Foundational: Organizational skills, Problem-solving abilities, Multitasking abilities
- Technical & Specialized: Mobile application development, Software development, Vendor selection
Work History
Advanced Manufacturing Project Manager
Kindeva Drug Delivery
02.2024 - 05.2025
- Established and led PMO, boosting project delivery efficiency by 30% and introduced Scrum, reducing cycle time by 25% and enhancing team collaboration.
- Developed standardized PM processes and centralized tracking, enhancing consistency and quality across 100+ projects and increasing timeline and budget visibility by 40%.
- Trained 20+ project managers on PMO and Scrum, conducted audits ensuring 100% compliance, and identified process improvements enhancing project delivery and standards adherence.
- Aligned PMO objectives with leadership, driving 15% business growth; managed high-priority projects with 95% on-time, on-budget delivery, exceeding stakeholder expectations.
- Championed process improvements, boosting operational efficiency by 20%, on-time delivery by 25%, and productivity by 18% through monitoring, resource adjustments, and team communication.
- Developed project plans and budgets with cost control within 5%, facilitated stakeholder meetings, and managed vendors to reduce costs by 10% while achieving project goals.
Program Manager
Medtronic - Core Quality Services
06.2023 - 02.2024
- Developed detailed project plans and milestones, improving initiation efficiency by 20% and tracking accuracy by 25% through stakeholder collaboration and resource alignment.
- Mitigated potential risks and roadblocks in advance, reducing project delays by 15%, identified program obstacles and communicated possible impacts to the team, enabling early mitigation and reducing risks by 18%.
- Monitored KPIs and project status, enhancing transparency and stakeholder communication; led stakeholder meetings to improve project adaptability by 20% through timely adjustments.
- Ensured 95% client satisfaction by aligning project deliverables with objectives and reduced issue resolution time by 30% through cross-functional collaboration.
- Engaged clients to identify needs, increasing project relevance by 25%, and partnered with leadership to prioritize and optimize resource allocation by 30%.
- Coached team to boost engagement by 80% and output by 15%, collaborated cross-functionally to increase project alignment by 10%, and improved program efficiency by 22% through process streamlining.
Program Manager
Medtronic - GOSC Quality PMO
07.2021 - 06.2023
- Led cross-functional teams managing $500K+ projects, ensuring on-time delivery, meeting milestones, and improving communication efficiency by 20% with stakeholders and suppliers.
- Directed cross-functional teams to deliver enterprise programs, reducing expenses by 15% and project delays by 25% through monitoring and intervention strategies.
- Collaborated with cross-functional teams to secure personnel and budgets, boosting resource allocation efficiency by 30% and improving project success rates by 18% through performance monitoring and corrective actions.
- Oversaw quality programs ensuring 100% compliance and standardized PMO processes globally, increasing process standardization by 40% and enabling best practice sharing.
Sr Product Development/Project Mgmt Specialist
Medtronic - Diabetes
07.2019 - 07.2021
- Oversee operational aspects of ongoing projects and act as liaison between program manager and core team members, ensuring 100% adherence to daily project management tasks from initiation through delivery.
- Coordinate product development and implementation across cross-functional teams, achieving on-time delivery for 95% of new and existing products by streamlining build integration and mediating processes.
- Develop monitoring mechanisms with managers and clients to resolve project issues, increasing productivity by 20%, improving quality standards, and boosting client satisfaction scores by 15% while meeting goals and objectives.
- Plan resources and timelines, enforce process compliance, and facilitate cross-functional teams in meetings, tasks, and design reviews, improving project completion rates by 30% and meeting goals efficiently.
- Implement Microsoft Teams, doubling delivery efficiency; enhance team communication and collaboration; manage projects to increase productivity by 25% and automate routine tasks with widely accepted improvements.
Project Manager/Business Analyst
Deluxe Entertainment Inc
02.2017 - 07.2019
- Led agile product management team for mobile & web-based global fixed assets management system, improving asset audit report accuracy by 20% and integrating seamlessly with SAP fixed assets module.
- Directed SpringCM workflow and BMC Footprints v11 to v12 migration, created 5 Tableau dashboards, onboarded HR & Facilities service desks, and configured IT, HR, Facilities service catalog, enhancing service efficiency by 30%.
- Engineered process re-design for multiple in-house systems including HRIS support (Workday), collaborating with vendor & 3rd party teams to reduce system errors by 25%.
- Facilitated project meetings and established planning, release, and workflow processes using JIRA, TFS, and MS Teams, increasing backlog management efficiency by 40%.
- Conducted comprehensive business analysis by collecting information on business processes and user requirements through interviews with 15+ key business users, improving requirement accuracy by 35%.
Project Manager
Insight Global @ Medtronic, Inc
09.2015 - 02.2017
- Led mobile development team of 10 FTEs and offshore engineers for iOS and Android medical apps, defining and tracking weekly goals to increase on-time delivery by 20%.
- Facilitated various project meetings including daily scrum, sprint planning, and retrospectives, improving team communication and reducing blockers by 30%.
- Replaced spreadsheets with JIRA-based project planning and workflows, managing backlog and resource allocation to enhance team delivery efficiency by 25%.
- Developed and managed detailed project plans, providing status updates to management, escalating issues promptly, and ensuring 95% of project commitments were met on schedule.
- Collaborated professionally with 3rd party engineering and localization teams, streamlining cross-organizational workflows and reducing integration time by 15%.
Additional Career Experience
Project Manager, Modis – Prosearch Strategies
Project Manager, Modis – Disney ABC Network
Project Manager, Over the Hill Web Consulting
Lead Business Analyst, ADP
Senior Business Analyst, Tek Systems – Raytheon
Project Lead, Pro-Tem Solutions – Ventura County Fire Protection District
Related Volunteer Experience
Board President | Ignite Arts & STEM, Tarzana, CA | 11/2018 - Present
Leadership
- Manage all operations & financial activities of organization. Mentor, motivate, & provide leadership to all assigned staff members and volunteers.
Fundraising
- Spearhead financial campaigns to bolster organizational budget. Take lead on fundraising events such as the "Mentors & Mimosas Gala" & "Back to School Backpack Giveaway" solicitations, & other innovative events. Meet with donors & corporate supporters to seek community resources & financial donations. Responsible for finding funding opportunities & writing proposals to earn grant money.
Other
- Developed website with integrated a fully functional donations platform, WooCommerce store integrated with the Printful merchandise distribution API, EventBrite integration, & Hubspot CMS integration.
Education
Bachelor of Arts - Behavioral Sciences
California State University - Dominguez Hills
Carson, CACertification
- Project Management Professional® (PMP) | Project Management Institute
- Certified ScrumMaster® (CSM®) | Scrum Alliance
- Professional Scrum Master™ I (PSM I) | Scrum.org
- Certified SAFe 5 Scrum Master | Scaled Agile, Inc.
- Certificate with Distinction, Web Development | California State University Northridge
- Certificate of Completion, Accounting | Learning Tree University Chatsworth
Technology Summary
- Development Languages & Tools/Platforms | .NET, Java, XCode, Xamarin, React Native, PHP, HTML/CSS, JavaScript
- Databases & Database Tools | Oracle, SQL Server, MongoDB, MySQL, Access, FileMaker Pro, SQLyog, Toad
- Reports, Customer, CMS & Document Management Platforms | SpringCM, SharePoint, Sitecore, DNN, Joomla, Drupal, Wordpress, ZenCart, WooCommerce, Tableau, Crystal Reports
- Web/UI Design Software | BBEdit, Notepad ++, Balsamiq, Adobe Dreamweaver, Adobe Photoshop, GIMP, Beyond Compare
- Microsoft Office/Google Workspace (AKA G Suite) | Excel/Sheets, Word/Docs, PowerPoint/Slides, Visio, Publisher, Microsoft Forms/Google Forms
- Financial/ERP/HRIS Systems | ADP Time & Attendance, ADP Workforce Now, PeopleSoft Financials, SAP Products, Quickbooks, Workday HRIS
- PPM/Defect Tracking/Service Management Tools | JIRA, Smartsheet, Microsoft Teams, Trello, Planview Daptiv, Azure DevOps Server, Footprints Service Desk, Bugzilla, MantisBT, Basecamp, Asana, Monday.com
- Other | Zoho Social, Donorbox, Givebutter, Zeffy, Hubspot, SalesNexus, Buffer, OnlySocial
Affiliations
- SMPTE | Society of Media Professionals, Technologists and Engineers
A global professional organization that develops and defines standards and technologies for the media industry.
- EIPMA | Entertainment Industry Professionals Mentoring Alliance
A non-profit providing career guidance and mentorship for technical and craft careers in entertainment.
- UCR Women in Leadership | Executive Program Advisory Board
Advises on a program designed to develop leadership skills and strategies for women professionals.