Crystal Ricks
Franklin,VA
Summary
I am a meticulous and systematic skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Bayview Physicians
Chesapeake, VA
06.2021 - Current
- Prepared treatment rooms for patient examinations.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled appointments for patients via phone and in person.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Administrative Assistant
PeopleShare
Suffolk, VA
08.2018 - 01.2021
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Commercial Cleaner
Newport News Shipbuilding
Newport News, VA
02.2016 - 08.2018
- Cleaned building floors by sweeping, mopping or vacuuming.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept records of hours worked, supplies used, and tasks completed each day.
Correctional Officer
Greensville Correctional Center
Jarratt, VA
04.2013 - 02.2017
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to court, doctor appointments and work sites.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
Personal Care Assistant
Care Advantage, Inc.
Franklin, VA
01.2011 - 04.2013
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Supported bathing, dressing and personal care needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Administrative Assistant
Tj's Construction Company
Capron, VA
07.2005 - 12.2010
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Certificate - Medical Assisting
Paul D Camp Community College
Franklin, VA06-2021
High School Diploma -
Hertford County High School
Ahoskie, NC06-2006
Skills
- Clinical Applications
- HIPAA Compliance
- Data Entry
- Documentation Expert
- Clinical Documentation
- Filing
- Clerical Support
- Scheduling
- Multitasking and Prioritization
- Strong Problem Solver
- Administrative Support
- Coordination
Certification
- CPR
- First AId
- Medical Assistant
- Phlebotomy
- EKG
- Personal Care AID
Timeline
Certified Medical Assistant
Bayview Physicians
06.2021 - Current
Administrative Assistant
PeopleShare
08.2018 - 01.2021
Commercial Cleaner
Newport News Shipbuilding
02.2016 - 08.2018
Correctional Officer
Greensville Correctional Center
04.2013 - 02.2017
Personal Care Assistant
Care Advantage, Inc.
01.2011 - 04.2013
Administrative Assistant
Tj's Construction Company
07.2005 - 12.2010
Certificate - Medical Assisting
Paul D Camp Community College
High School Diploma -
Hertford County High School
- CPR
- First AId
- Medical Assistant
- Phlebotomy
- EKG
- Personal Care AID
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