Crystall Townsley
Lake Bluff,IL
Summary
Dynamic and strategic HR leader with over 20 years of experience in developing and implementing HR policies, fostering positive employee relations, and driving organizational success. Proven Human Resources Executive adept at addressing company challenges with innovative and creative solutions. Highly knowledgeable in evolving industry and employment market trends. Expertise includes benefits administration, compensation structuring, payroll management, legal compliance, and employee development.
Overview
21
21
years of professional experience
Work History
Director of Human Resources
TT6 Holdings-Motion Frames (Start-Up)
05.2013 - 05.2023
- Strategic HR Leadership: Developed and executed HR strategies, increasing employee retention by 30%.
- Talent Management: Led recruitment, reducing time-to-hire by 25% and turnover by 20%.
- Employee Relations: Mediated disputes and managed performance, improving productivity by 15%.
- Policy Compliance: Ensured 100% compliance with labor laws through effective policy development.
- Training and Development: Created development programs, increasing employee skills by 40%.
- Compensation and Benefits: Designed competitive packages with a 95% satisfaction rate.
- HR Analytics: Utilized metrics to improve HR performance and informed decision-making.
- Culture and Engagement: Boosted engagement scores by 20% through inclusive culture initiatives.
- HR Technology: Streamlined processes with HRIS, enhancing efficiency by 30%.
HRIS Specialist
National Express Transit Corporation (Temp)
03.2013 - 05.2013
- Managed HRIS data integrity and reporting. Designed QA parameters for HR data, reports, and metrics. Analyzed large data sets to identify patterns impacting productivity.
Human Resources Assistant
Nestlé USA (Temp-Contract)
12.2012 - 02.2013
- Effectively managed personnel files, ensuring confidentiality and organization. Handled paperwork, mail sorting, and office upkeep. Assisted HR Manager in strategic planning for organizational development.
Human Resources Manager
Parade Packaging/Fortune Plastics
03.2002 - 04.2012
- HR Strategy and Leadership: Developed and implemented HR strategies across office, manufacturing, and shipping departments, driving organizational growth.
- Recruitment and Talent Management: Streamlined hiring processes, reducing time-to-fill by 30% and improving employee retention by 25%.
- Employee Relations: Managed employee relations, achieving a 95% satisfaction rate in workplace surveys.
- Performance Management: Established performance evaluation systems, enhancing productivity by 20%.
- Policy and Compliance: Ensured 100% compliance with labor regulations through effective policy development and regular audits.
- Training and Development: Created and delivered training programs, increasing workforce skills and capabilities by 35%.
- Compensation and Benefits: Developed competitive compensation packages, leading to a 90% employee satisfaction rate.
- HR Analytics: Leveraged data analytics to improve HR processes and decision-making, resulting in a 15% increase in efficiency.
- Employee Engagement: Fostered a positive work culture, increasing employee engagement scores by 25%.
- HR Systems and Technology: Implemented HRIS to streamline operations, enhancing data accuracy and efficiency by 30%.
Education
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Chicago, IL05.2024
Associate of Arts - Business Administration And Management
College of Lake County
Grayslake, IL12.2020
Skills
- Leadership and Management
- Human Resources Expertise
- Legal and Compliance
- Knowledge of Employment Law (EEOC, FLSA, ADA, FMLA, etc)
- Communication and Interpersonal
- Analytical and technical (including Payroll-ADP)
- Leadership, Ethics and Integrity
Timeline
Director of Human Resources
TT6 Holdings-Motion Frames (Start-Up)
05.2013 - 05.2023
HRIS Specialist
National Express Transit Corporation (Temp)
03.2013 - 05.2013
Human Resources Assistant
Nestlé USA (Temp-Contract)
12.2012 - 02.2013
Human Resources Manager
Parade Packaging/Fortune Plastics
03.2002 - 04.2012
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Associate of Arts - Business Administration And Management
College of Lake County
Recommendations • Received (1) 1. Human Resources Manager Fortune Plastics Judy Henderson Corp Human
Recommendations • Received (1) 1. Human Resources Manager Fortune Plastics Judy Henderson Corp Human Resource Manager, Fortune Plastics Inc Crystal Townsley provided proactive leadership as the Human Resources Mgr. for Fortune Plastics, Chicago, IL Plant under my guidance as Corp HR, Fortune Plastics. Ms Townsley had full command of the Human Resource rules and regulations for the State of Illinois while in her position with Fortune Plastics that included but was not limited to: EEOC, FLSA, ADA, and FMLA rules and regulations; payroll for salaried and hourly employees; managed Fortune‘s self-insured Healthcare, Worker’s Compensation and Life Insurance Plans; 401(k) Plan; unemployment matters; maintained company salary structure, job documentation, job evaluation records; and maintained all employee personnel files. Ms Townsley was a popular and loyal employee who always went above and beyond whatever was asked of her. Judith Henderson Corp HR Mgr (retired) Fortune Plasticsless April 28, 2013, Judy managed Crystall at Fortune Plastics
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