Crystalle Hawkins
Columbia,PA
Summary
Results-driven leader in banking and property management with a successful track record at Traditions Bank, driving operational efficiency and elevating team performance. Proficient in banking operations, strategic planning, and risk management, consistently surpassing targets through effective communication. Recognized for enhancing customer service and ensuring compliance by developing staff capabilities.
Overview
18
18
years of professional experience
Work History
Community Banking Supervisor II
Traditions Bank
Lancaster, PA
03.2024 - Current
- Oversees Community Banking Associate team for efficient transaction processing.
- Motivates Community Banking Associates to achieve office targets.
- Leads by example to cultivate relationships and deliver exceptional customer service.
- Coached and mentored team to meet performance targets.
- Ensured compliance with Community Banking Performance Standards.
- Manages customer issues and service deficiencies within the Community Banking Associate area.
- Manage check cashing requests within predefined standards.
- Ensure sufficient cash supply for office and Community Banking Associates to conduct business.
- Ensure seamless collaboration between Community Banking Associates and various departmental teams.
- Balances and manages individual, vault, and office currency.
- Managed and maintained comprehensive cash management records.
- Supervised building and vault opening and closing procedures.
- Manages and leads designated employees.
- Support interviewing and evaluating potential hires.
- Reviewed employee performance with Community Banking Manager during introductory period.
- Organizes, schedules, and distributes work among assigned employees.
- Informed personnel of pertinent policies and procedures affecting the team or their jobs.
- Conducted annual and semiannual reviews of specific policies and procedures.
- Administer personnel policies as established by bank policy.
- Ensures goal achievement through effective implementation.
- Ensures team adheres to internal policies, procedures, and practices for risk management.
- Executed responsibilities outlined in Community Banking Associate role description.
- Collaborate with various teams to complete assigned tasks.
Business Center Assistant Manager
PNC Bank
Lancaster, PA
03.2020 - 03.2024
- Ensured operational soundness by maintaining security procedures.
- Develops a high-performing team by onboarding, coaching, and mentoring branch staff.
- Generated increased revenue and customer loyalty through proactive client engagement.
- Directs, guides and ensures a proactive client engagement across multiple channels.
- Advise clients on strategies to enhance financial health.
- Cultivates a supportive workplace for outstanding service.
- Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
- Consistently inspects branded sales process to achieve sales targets and customer loyalty.
- Acquired and retained talent by training employees on bank protocols, operational processes, policies, and procedures.
- Oversees the performance management process for team.
- Oversaw Branch & Business Center risk processes to ensure compliance with regulatory standards.
- Monitors compliance with operational policies and procedures.
- Utilizes risk assessment skills to alleviate critical issues.
- Oversees operational, human capital, and reputational risk adherence through set policies.
Community Manager
Community Basics Inc
Lancaster, PA
01.2017 - 03.2019
- Oversaw administration, enhancement, and general operations of assigned community properties in compliance with LIHTC regulations.
- Executed LIHTC program requirements, covering eligibility determinations and complaint resolution.
- Executed annual re-certification processes with Compliance Manager.
- Perform the leasing of vacant units. Inform applicants of program requirements, determine eligibility status, calculate rent, show the unit to the applicant, and ensure required documents are executed properly.
- Facilitated lease signing appointments for new residents.
- Perform the management of occupied units. Participate in resident relations issues involving tenant-to-tenant problems and complaints. Perform resident transfer paperwork with the assistance of the Senior Community Manager.
- Report rental receipts to the corporate office, make deposits, serve late notices for non-payment, and issue notices to quit for past due accounts.
- Inspected vacant and occupied units for visual evaluation.
- Initiated resident eviction proceedings for rental payment failures or lease violations.
- Oversaw all interactions related to routine and special maintenance tasks.
Assistant Property Manger
Cambridge Mangement
West Palm Beach, FL
04.2015 - 12.2016
- Directed tasks of leasing and facility maintenance teams.
- Maintain a current knowledge of area competition, and market surveys.
- Complete or supervise the completion and accuracy of weekly activity reports, all rental applications, and the recording of all rental and leasing information.
- Supported Community Manager in tracking resident requests.
- Assisting the manager in the implementation of resident renewal and retention programs.
- Responsible for the collection, receipt, and recording of all rents.
- Collection of all delinquent rents.
- Process and prepare all applicant and resident files in compliance with all Project-Based Section 8 and LIHTC rules and regulations.
- Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
- 290 units.
Food & Nutrition Supervisor
St. Mary's Hospital Medical Center
West Palm Beach, FL
07.2006 - 04.2015
- Led a team of 60 employees.
- Monitored food service operations to ensure quality standards were met.
- Coordinated with vendors for delivery of fresh ingredients, supplies and equipment.
- Supervised kitchen staff in the preparation and serving of meals according to standard recipes and menus.
- Trained new hires in proper safety procedures, sanitation regulations and food handling techniques.
- Ensured compliance with health codes by performing regular inspections of kitchen areas and equipment.
- Organized catering services for special events such as weddings, parties or business meetings.
- Provided guidance and assistance to employees when needed in order to maintain a productive work environment.
Education
High School Diploma -
South Technical Carter High School
Boynton Beach, FL05-2005
Skills
- Banking operations
- Team management
- Operational efficiency
- Risk management
- Compliance management
- Strong leadership
Timeline
Community Banking Supervisor II
Traditions Bank
03.2024 - Current
Business Center Assistant Manager
PNC Bank
03.2020 - 03.2024
Community Manager
Community Basics Inc
01.2017 - 03.2019
Assistant Property Manger
Cambridge Mangement
04.2015 - 12.2016
Food & Nutrition Supervisor
St. Mary's Hospital Medical Center
07.2006 - 04.2015
High School Diploma -
South Technical Carter High School
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