Crystal M Aguilar
Los Angeles,CA
Summary
Highly motivated Medical Assistant with strong computer literacy, eager to contribute to a healthcare practice by providing organized administrative and clinical support
Overview
3
3
years of professional experience
Work History
Front Office Medical Assistant
Denise Albury Pediatrics
03.2023 - Current
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Ensured proper follow-up care for patients by diligently scheduling them .
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Enhanced patient care by efficiently managing medical records, appointment scheduling, and insurance verification.
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
Medical Assistant
Beach Chiropractic Clinic
01.2022 - 01.2023
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Supported patients during treatments by properly positioning them for optimal results.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
Medical Assistant Extern
California Spine Center
03.2022 - 05.2022
- Offered age-appropriate patient care before, during and after exams.
- Verified appropriate lab couriers picked up collected lab specimens.
- Collected histories, vitals and current complaints via patient interviews.
- Obtained accurate medical histories from patients, highlighting critical information.
- Welcomed patients and inquired about wellbeing since last treatment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certificate - Certified Medical Assistant
Maxine Waters Employment Preparation Center
Los Angeles, CA06-2022
High School Diploma -
Diego Rivera Learning Complex Public Service Community School
Los Angeles, CASkills
- HIPAA Compliance
- Patient Safety Management
- Greet Patients Arriving to clinic
- Knowledge in Setting Up Appoitments For Patients
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Faxing, scanning, filing, and mailing documentation
- Monitoring and ordering stationery and clinical supplies
- Maintaining information confidentiality at all times
- Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Patient Scheduling
- Working with HMO/PPO/Medical Insurance
- Verifying Insurance
- High Volume Calls
Additional Information
- National Youth Leadership Forum of Medicine-February 12, 2013
- National Society of High School Scholars-June 10, 2013
- National Academy of Future Physicians and Medical Scientist Award of Excellence –June 5, 2014
- Student Ambassador program –September 23, 2014
- NPrincipals High Honor Roll GPA 3.9 – January 28, 2016
- ELAC Skills Certificate -Fingerprint Classification 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Medical Assistant
Denise Albury Pediatrics
03.2023 - Current
Medical Assistant Extern
California Spine Center
03.2022 - 05.2022
Medical Assistant
Beach Chiropractic Clinic
01.2022 - 01.2023
Certificate - Certified Medical Assistant
Maxine Waters Employment Preparation Center
High School Diploma -
Diego Rivera Learning Complex Public Service Community School
Similar Profiles
Katrina McAuliffeKatrina McAuliffe
Level 3 Senior Occupational Therapist at Albury Hospital - Albury Wodonga HealthLevel 3 Senior Occupational Therapist at Albury Hospital - Albury Wodonga Health
Kymberley York-LennoxKymberley York-Lennox
Registered Nurse at Albury-Wodonga HealthRegistered Nurse at Albury-Wodonga Health
Harry MaddockHarry Maddock
Laborer at Albury Waste Management CentreLaborer at Albury Waste Management Centre