CRYSTAL M COWELL
MOUNT CLEMENS
Summary
Accomplished Regional Training Manager known for strong problem-solving skills and effective communication. Developed and implemented training programs ensuring regulatory compliance while fostering a culture of continuous learning and employee satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Training Manager
Jimmy John's
Ferndale
05.2019 - Current
- Developed training programs for regional staff in food safety and customer service.
- Facilitated workshops to enhance employee skills and operational efficiency.
- Coordinated onboarding sessions for new team members across multiple locations.
- Mentored trainers to improve delivery of training materials and techniques.
- Evaluated training needs by assessing performance gaps in regional operations.
- Collaborated with management to align training initiatives with business goals.
- Maintained training records and compliance documentation for regulatory requirements.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Maintained records of all employees' attendance at training sessions as well as performance evaluations post-training.
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Ensured compliance with all applicable laws, regulations, and policies related to training activities.
- Developed and implemented regional training programs to ensure consistency in teaching methods.
- Advised management on strategies for improving employee engagement through targeted learning experiences.
- Managed the budget for regional training initiatives, including tracking expenses and negotiating contracts with vendors.
- Provided guidance on instructional design principles when creating new course materials.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
General Manager
Domino's Pizza
Auburn Hills
03.2017 - 05.2019
- Oversaw daily operations to ensure efficient workflow and productivity.
- Managed budget allocations and resource distribution across departments.
- Developed strategic plans to enhance customer satisfaction and service quality.
- Led staff meetings to communicate goals, updates, and performance expectations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Lapeer East High
Lapeer, MI05-2003
Skills
- Training program development
- Instructional design
- Regulatory compliance
- Employee engagement
- Customer service strategy
- Performance evaluation
- Team leadership
- Effective communication
- Time management
- Conflict resolution
- Sales training
- Inventory assessments
- Employee relations
- Program development
- New hire training
- Employee onboarding
- Management team development
- Excellent communication
- Problem-solving aptitude
- Goal setting
- Employee coaching
- Strategic thinker
Certification
ServSafe
Accomplishments
Highest Audit Score of the year 2024
References
References available upon request.
Timeline
Regional Training Manager
Jimmy John's
05.2019 - Current
General Manager
Domino's Pizza
03.2017 - 05.2019
High School Diploma -
Lapeer East High