Summary
Overview
Work History
Education
Skills
Timeline
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Crystal M Doughty

Tucson,AZ

Summary

A highly motivated professional leader with a strong background in communication and customer service. Strengths include critical thinking, time management, and computer and electronics. Represent establishment with a friendly, professional demeanor at all times. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
93
93
years of post-secondary education

Work History

Customer Service Representative Agent

Iqor Holdings US
Tucson, Arizona
06.2020 - 11.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Administrative Assistant

Audio, Tel Leasing
Tucson, AZ
06.2015 - 06.2016
  • Provide general administrative and general support including mailing, scanning, faxing and copying to management
  • Open, sort, and distribute incoming correspondence
  • Perform data entry and scan documents
  • Ability to juggle multiple projects with superb accuracy
  • Exceptional customer service skills over the phone and In person
  • Prepare, maintain and manage interview schedule and correspondence
  • Prepare daily and weekly reports
  • Maintain and file applicant's information
  • Create and modify various documents using MS Office, MS Excel, and Word

Telemarketing Sales Representative

leasing
Tucson, AZ
03.2015 - 06.2015
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Contacted private individuals or businesses by telephone to solicit sales.

Customer Service Sales Representative

VIP Publications
Tucson, AZ
12.2013 - 03.2015
  • Placing outbound sales calls to resident
  • Set up magazine subscriptions
  • Maintained 6 verified sales weekly
  • Awards and Acknowledgments
  • Promoted from the telemarketer sales representative to administrative assistant after 3 months of being hired back with the telemarketer sales representative to administrative assistant after 3 months of being hired back with the company.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns

Education

Certificate - IT Technology Support

Pima Community College
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Certificate - Dental Assisting

Pima Medical Institute
Tucson, AZ

GED -

Cochise College
Sierra Vista, AZ
01.2022 -

Skills

Credit Card Payment Processingundefined

Timeline

GED -

Cochise College
01.2022 -

Customer Service Representative Agent

Iqor Holdings US
06.2020 - 11.2020

Administrative Assistant

Audio, Tel Leasing
06.2015 - 06.2016

Telemarketing Sales Representative

leasing
03.2015 - 06.2015

Customer Service Sales Representative

VIP Publications
12.2013 - 03.2015

Certificate - IT Technology Support

Pima Community College

Certificate - Dental Assisting

Pima Medical Institute

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Crystal M Doughty