Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal M. Forero

Houston

Summary

Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.

Overview

16
16
years of professional experience

Work History

Business Development Representative

Westpark Springs Behavioral Facility
10.2024 - Current
  • Forged relationships with healthcare providers and community organizations to expand referral networks and increase patient admissions for both inpatient and outpatient mental health programs.
  • Secured new partnerships with regional clinicians and therapy groups, expanding access to mental health services and driving sustained growth in patient engagement for facility programs.
  • Build and manage relationships with decision-makers in police departments, fire/rescue agencies, EMS, veteran service organizations, and military-affiliated programs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Cultivated ongoing communication with public safety and veteran-focused agencies by delivering tailored presentations and informational sessions, leading to increased awareness of facility services and broader community engagement.
  • Implemented targeted outreach initiatives aimed at local support groups and social service agencies, promoting awareness of behavioral health resources and increasing utilization of inpatient and outpatient treatment programs.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Increased client base by identifying potential customers and initiating strategic outreach.

Executive Assistant to the Chief Executive Officer

Westpark Springs Behavioral Facility
12.2023 - 10.2024
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
  • Streamlined executive communications by drafting internal memos, managing correspondence, and facilitating prompt information flow between the CEO and key stakeholders.

Executive Assistant to the Chief Executive Officer

Medical Clinic of Houston
01.2019 - 08.2023
  • Preparing and organizing Salary/ Marketing Adjustment sheets for all employees.
  • Preparing access forms for new hires, contract, and terminated employees.
  • Write reports, executive summaries and newsletters.
  • Collecting and verifying employee and timekeeping data.
  • Updating payroll information for promotions, transfers, contracts, terminations, and new hires.
  • Recording and maintaining employee records and payroll transactions.
  • Preparing payroll reports for management and auditing purposes.
  • Reviewing computed wages to ensure accuracy for all FTE and contract employees.
  • Communicating with staffing agencies to fulfill staffing needs.
  • Assisted with Timecard approvals for 170 employees.
  • Interacted with patients by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Collaboratively working with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Enhanced office staff patient relations strategies to improve interactions and reduce complaints.
  • Supported HR by assisting with new hire orientation, incident reports and benefits paperwork.
  • Organized and coordinated conferences and monthly meetings.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.

Executive Secretary

Memorial Hermann Katy Hospital
04.2009 - 10.2017
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Handled confidential information in professional manner.
  • Organized and updated schedules for executives.
  • Coordinated travel arrangements and bookings for executive staff.
  • Prepared and maintained trip procedures for clients to streamline patient flow.
  • Delivered exemplary administrative support to the executive team, enabling them to focus on strategic initiatives and achieve business objectives.
  • Strengthening communication channels for the executive team through effective management of schedules and correspondence.
  • Handled high-priority projects with tight deadlines under minimal supervision while delivering quality results.

Education

High School Diploma -

Langham Creek High
Houston, TX

Business Administration And Management

Western Governors University
Salt Lake City, UT

Skills

  • Meeting Coordination and Support
  • Social media engagement
  • Client relationship management
  • Effective team collaboration
  • Excellent communication
  • Organizational skills
  • Persuasive sales presentations
  • Time management abilities
  • Territory management
  • Cold calling
  • Email campaigns
  • B2C experience
  • Brand awareness
  • B2B background
  • Bilingual in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Business Development Representative

Westpark Springs Behavioral Facility
10.2024 - Current

Executive Assistant to the Chief Executive Officer

Westpark Springs Behavioral Facility
12.2023 - 10.2024

Executive Assistant to the Chief Executive Officer

Medical Clinic of Houston
01.2019 - 08.2023

Executive Secretary

Memorial Hermann Katy Hospital
04.2009 - 10.2017

High School Diploma -

Langham Creek High

Business Administration And Management

Western Governors University

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