Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Crystal Marie Gonzalez
The Bronx,NY
Summary
Overview
8
years of professional experience
Work History
AT&T, Altice USA Retention
Representative Level 1 & 2
08.2018 - Current
Job overview
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
AT&T Entertainment Group
Retail Sales Consultant
03.2017 - 08.2018
Job overview
- Delivering a world class and personal experience to existing or prospective customers while in their homes
- Determined solutions for clients promptly and professionally.
AT&T Mobility
Assistant Manager
01.2015 - 03.2017
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
New York City College of Technology
University Overview
Studying Art & Design while taking part as a Treasurer in multiple clubs and managing a fashion club with students.Maintained a, 3.4
Art Institute of New York
AAS degree from Science for Fashion Design
2013
University Overview
. Work includes patternmaking, researching current trends,draping, and the ability to identify clients for suitable styles.
Skills
- Coaching and Mentoring
- Issue and Conflict Resolution
- Productivity Performance
- Performance Tracking and Evaluations
- Plan Projects
- Managing Operations and Efficiency
- Negotiation
Timeline
Representative Level 1 & 2
AT&T, Altice USA Retention
08.2018 - Current
Retail Sales Consultant
AT&T Entertainment Group
03.2017 - 08.2018
Assistant Manager
AT&T Mobility
01.2015 - 03.2017
New York City College of Technology
Art Institute of New York
AAS degree from Science for Fashion Design
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