Crystal Meinsen
Customer Service
Alma,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
10.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Maintained and managed customer files and databases.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Generated customer service reports to track customer satisfaction.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Approved and terminated customer contracts upon request.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pharmacy Technician
Rite Aid
02.2017 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
- Prepared sterile compounding products under strict aseptic conditions for IV therapy or chemotherapy treatments as needed.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
07.2026
No Degree - Dental Hygiene
Pikes Peak Community College
08.2017
Certification - Office Medical Administration
Martinsburg College
09.2013
High School Diploma -
Richmond High School
Richmond, IN06-2009
Skills
- Customer service
- Data entry
- Critical thinking
- Active listening
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Order processing
- Data collection
Timeline
Customer Service Representative
Charter Communications, Spectrum
10.2022 - 05.2024
Pharmacy Technician
Rite Aid
02.2017 - 03.2019
No Degree - Nursing
Ivy Tech Community College of Indiana
No Degree - Dental Hygiene
Pikes Peak Community College
Certification - Office Medical Administration
Martinsburg College
High School Diploma -
Richmond High School
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