CRYSTAL HORNER

Santee,CA

Summary

Detail-oriented operations and finance professional with 10+ years of experience managing high-volume financial transactions, reconciliation, and compliance processes. Proven ability to maintain accuracy across complex systems, resolve discrepancies, and support efficient workflows in fast-paced environments. Trusted with sensitive financial data and recognized for strong organization, accountability, and communication.

Overview

years of professional experience

Work History

Finance / Operations Specialist

EDCO Disposal

Lemon Grove

01.2016 - Current

Reconcile multiple bank accounts and ensure alignment with internal financial systems and reporting
Verify and reconcile high-volume ACS cash transactions with bank activity
Investigate and resolve discrepancies including NSF transactions, ACH rejects, and credit card reversals
Reconcile transfer station accounts across multiple locations (Lemon Grove, La Palma, Park, Fallbrook, EWS, Modern)
Track and verify deposits across multiple operational revenue streams
Review, approve, and process customer refunds in compliance with internal policies
Manage weekly refund processing and system entries
Support fraud prevention by identifying irregularities and enforcing controls
Manage shipment processes including compliance, reporting, and customer notifications
Reconcile balance sheet accounts related to refunds and NSF activity
Prepare and deposit checks and miscellaneous income

Customer Service / Accounting Support

Daily Disposal

Lakeside

01.2011 - 01.2016

Handled high-volume customer calls and resolved service issues
Created customer accounts and scheduled services
Entered invoices and supported vendor payments (Accounts Payable)
Posted payments, generated invoices, and processed deposits (Accounts Receivable)
Maintained accurate financial and customer records

Education

Accounting & Nursing Coursework

National University

San Diego

Microsoft Excel Training

Skills

Bank & Account Reconciliation
Accounts Payable / Accounts Receivable
Financial Operations & Compliance
Refund Processing & Audit Support

Fraud Prevention & Risk Mitigation
High-Volume Transaction Management
Process Improvement & Workflow Optimization
Microsoft Excel, Google Sheets, some QuickBooks, Banking Systems

Languages

Spanish

English

Timeline