Crystal Barbosa
San Antonio,TX
Summary
Forward-thinking leader offering a history of success managing teams and developing processes within the Medical Education field. Innovative and driven with strong technical know-how, natural leadership talent and analytical problem-solving expertise. Highly committed with hardworking mentality to maintain the highest standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Manager, Medical Education Process
3M
San Antonio, TX
12.2020 - Current
- Oversight of core medical education processes to include speaker development, LME process, communication needs, reporting, budget tracking, program metrics, and support functions for USAC Medical Education
- Lead and coached Supervisors/Specialists/Associates within 3 core process teams to ensure tasks prioritized and projects delivered successfully
- Designed and implemented Speaker Engagement framework for Global Medical Education
- Streamlined data tracking by developing 30+ real-time reports and dashboards to anticipate department needs and provide transparency to business partners
- Optimized operational continuity by implementing virtual formats to deliver Local Medical Education programs during COVID-19
Manager, Medical Education
KCI
San Antonio, TX
11.2018 - 12.2020
- Lead, developed and coached LME team with a focus on teamwork, collaboration and consistency. All 4 direct reports promoted to advanced roles
- Identified, developed and advanced processes to ensure excellence in execution and maximize efficiency and consistency
- Designed and implemented 100+ workflows to increase transparency and eliminate 1250+ manual emails
- Developed real time reporting standards to track LME metrics, KPIs and budgets for US, Canada and Puerto Rico
Associate Medical Education Manager
KCI
San Antonio, TX
05.2017 - 11.2018
- Successfully managed over 140 Local and National Medical Education programs exceeding HCP customer satisfaction scores
- Managed faculty and content and agenda development.
- Created/updated materials, resources and processes for medical education group, invitation templates, program planning workflows, checklists, and standard operating procedures
- Designed robust system to automate processes for managing Local Medical Education Events to drive efficiency and increase stakeholder satisfaction
- Awarded for championing Smartsheet platform and served as subject matter expert for GMS
Sr. Medical Education Coordinator
KCI
San Antonio, TX
10.2007 - 05.2017
- Provided logistical support for Global Medical Education programs, including room reservations, room set-up, online registrations, materials printing, and reporting
- Maintained communication between HCPs vendors and internal partners, tracking records and filing all documents
- Maintained supplies and inventory of products and literature
- Devised and implemented improvements to reporting procedures
- Served as team's Sharepoint and SFDC.com subject matter expert
- Promoted in 2009, 2015
Education
Bachelor of Science - Business Administration
University of The Incarnate Word
San Antonio, TX12.2015
Skills
- Process excellence
- Operations management
- Leadership
- Project management
- Change management
- Strategic thinking
- Strong understanding of Health Care Compliance
- Ability to build effective collaborative relationships
- Strong influencing and communication skills
Certification
Smartsheet Product Certified [2019]
Accomplishments
- 3M Silver Award: Everyday Wins for co-leading the USAC Medical Education Playbook Project - 2022
- 3M Silver Award: Everyday Wins for guiding the development of the GMS HCP Payment Scenarios FAQ - 2022
- 3M Gold Award: Everyday Wins for guiding the development of the LATAM LME Process in Smartsheet - 2021
Timeline
Sr. Manager, Medical Education Process
3M
12.2020 - Current
Manager, Medical Education
KCI
11.2018 - 12.2020
Associate Medical Education Manager
KCI
05.2017 - 11.2018
Sr. Medical Education Coordinator
KCI
10.2007 - 05.2017
Bachelor of Science - Business Administration
University of The Incarnate Word