Summary
Overview
Work History
Education
Skills
Certification
writing songs
Languages
Timeline
Generic

Crystal R. Del Valle

Saratoga,CA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Designation Of A Primary Caregiver

Achs Referral
08.2015 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Being a primary caregiver can involve so much work that some people hire others to help. A primary caregiver may have to help with personal care, including bathing, toileting, grooming, exercising, and other tasks. Primary caretakers might also help with shopping and preparing meals
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built strong relationships with clients to deliver emotional support and companionship.

Prelicensing Education Certification of Completion

Xcel Solutions, LLC
12.2020 - 12.2023
  • Collaborated with with multiple degrees of special needs to accomplish various tasks.
  • Encouraged to take ownership of learning by providing choices.
  • Created and managed IEPs to define learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Cultivated connections foster classroom engagement, in addition to recording my progression to inform school administration.
  • Provider Number 391482
  • DOI Course Approval Number 383032
  • Course Title: Life
  • Credit Hours Earned: 32 (inclusive of 12 hours of Ethics
  • National Insurance Producer Registry # 20389043
  • Agent ID: CA999S05
  • Taking ownership of learning by providing choices.
  • Maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Modified general education curriculum for special-needs using various instructional techniques and technologies.
  • Multiple classifications and degrees of special needs.

Secretary

Rsd Autobroker Inc,
08.2014 - 12.2020
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Multiple Administrator

AIR Commercial Real Estate
09.2007 - 11.2009
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Coordinated with human resources department to handle payroll and personnel databases.

Chargeback Analyst

BankCard Services Worldwide
09.2006 - 09.2007
  • Identified fraud and reported suspected cases to appropriate contact.
  • Investigated disputed credit or debit card transactions.
  • Resolved disputes by processing refunds and debits to cardholders or merchants.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using [Software].
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Customer Service Representative (Part Time)

DHL Express
06.2005 - 07.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Gift Wrapper Seasonal

MAcy's
12.2004 - 01.2005
  • Pleasantly greeted customers and offered to personally wrap packages.
  • Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
  • Provided very high level of service to all customers by employing effective communication and active listening skills.
  • Assisted customers by helping to choose appropriate gift wrapping materials.
  • Placed items into bags, boxes or other containers.
  • Utilized adhesive labels and other materials to package items.
  • Assembled boxes, cartons and containers to package items.
  • Rang up customer sales on cash register and provided correct change.

Photographer Seasonal

Harlem Irving Plaza Mall
06.2000 - 08.2000
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Education

Bachelor Of Applied Science In Information Technology - Undergraduate Court Reporting

Bryan University
Tempe, AZ
01.2022

High School Diploma -

Steinmetz Academic Centre
3030 N Mobile Ave, Chicago, IL 60634
06.2003

Associate of Arts - Excel Business

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06.2003

Master Of Business Informatics - Undergraduate Registered Respiratory Therapy

Concorde Career College
North Hollywood, CA
07.2015

Skills

  • Developing Client Trust
  • MEDITECH Software
  • Social Support
  • Household Management
  • Patient Care
  • COVID-19 Safety Policies
  • Records Maintenance
  • Respectful and Compassionate
  • Awareness Programs
  • Continuous Development
  • Patient and Caregiver Education
  • First Aid Certification
  • Bedsore Prevention
  • Primary Care
  • Hoyer Lifting Equipment
  • Strong Ethics
  • Increasing Awareness
  • Isolation Precautions
  • Infection Control Procedures
  • Independent Living
  • Scheduling Medical Appointments
  • Compassionate Client Care
  • Activities of Daily Living Assistance
  • Patient Assessments
  • Personal Oxygen Delivery

Certification

  • PCW - Personal Care Worker
  • DCA - Direct Care Aide
  • PCA - Personal Care Aide

writing songs

 A type of intellectual property that protects original works of authorship as soon as an author fixes the work in a tangible form of expression.

Languages

Romanian
Native or Bilingual

Timeline

Prelicensing Education Certification of Completion

Xcel Solutions, LLC
12.2020 - 12.2023

Designation Of A Primary Caregiver

Achs Referral
08.2015 - Current

Secretary

Rsd Autobroker Inc,
08.2014 - 12.2020

Multiple Administrator

AIR Commercial Real Estate
09.2007 - 11.2009

Chargeback Analyst

BankCard Services Worldwide
09.2006 - 09.2007

Customer Service Representative (Part Time)

DHL Express
06.2005 - 07.2006

Gift Wrapper Seasonal

MAcy's
12.2004 - 01.2005

Photographer Seasonal

Harlem Irving Plaza Mall
06.2000 - 08.2000

Bachelor Of Applied Science In Information Technology - Undergraduate Court Reporting

Bryan University

High School Diploma -

Steinmetz Academic Centre

Associate of Arts - Excel Business

City Colleges of Chicago - Wilbur Wright College

Master Of Business Informatics - Undergraduate Registered Respiratory Therapy

Concorde Career College

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Crystal R. Del Valle