Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Rae Bollinger

Aurora,Colorado

Summary

My main objective is to find a stable and long term position with a company who can utilize my skills while allowing me the opportunity to further my career

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Verizon
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Actively listened to customers, handled concerns quickly and escalated only major issues to supervisor
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Fixed clerical errors in billing. Assisted customers with processing payments and reviewing billing history. Also helped with setting up credits
  • Helped with the outbound project where we helped customers setup home internet where I was able to process completely all of my orders consistently

Stay-at-Home Mom

Self
08.2015 - 08.2022
  • Coordinate multiple projects for my daughter that resulted in exceptional results
  • Managed a remote learning environment that allowed my daughter to excel in an environment that was drastically different than what she was used to
  • Worked with my daughter on her development opportunities and successfully brought her grades up across multiple grade levels
  • Maintained a home life that was functional, economic, clean, and productive on a consistent basis
  • Was responsible for complete organization of household inventory to ensure that all of our grocery and supply needs were met at any given time


Case Manager

DIRECTV
01.2012 - 01.2015
  • Responsible for troubleshooting complex device and TV issues
  • Was a top performer on my team in terms of completed and productive cases
  • Received many accolades for all of my accomplishments and consistently received customer compliments from my work
  • Was extremely proficient at working caseloads and processing

Technical Support

DIRECTV
07.2010 - 01.2012
  • My responsibilities as a technical support agent include taking calls and ensuring the customer and technician’s needs are met
  • I troubleshoot all DirecTV equipment as well as answer billing, programming and technical questions
  • I setup service calls and place upgrade orders
  • This job is fast paced and requires customer service experience

Technical Support Specialist

ADT Security
07.2008 - 03.2010
  • My responsibilities as a technical assistant include taking calls and ensuring the Customer, Technician and Sales Representative’s needs are met
  • I make data changes, resell and create accounts
  • I also assist with panel programming assistance
  • I was responsible for programming radios and ensuring optimal performance as install
  • This job is very fast paced and requires independent as well as group skills.

Design - Assistant

Unique
08.2007 - 02.2008
  • My responsibilities as an assistant for Unique Design included; organizing files, filing files in a systematic process, painting walls, applying finish, sanding wood, grouting tile and cocking windows
  • This job was fast paced and required multi-tasking skills.

Driver and Customer Service Representative

Pizza Hut
02.2004 - 08.2005
  • My responsibilities as a driver and customer service representative included ensuring customers received their orders in a timely manner, familiarizing myself with their current computer programs, helping prepare and cut pizza, keeping the work environment clean, preparing dough for the day, keeping ingredients stocked at all times, answering the phones and placing orders
  • This job was fun, fast paced, required multi-tasking, phone skills and ensuring the customer was satisfied.

Manager

Hollywood Video
08.2003 - 02.2004
  • My responsibilities as manager included opening or closing the store, familiarizing myself with their current computer programs, keeping the work environment clean, answering the phones, ensuring movies were stocked and checked in, going to the bank in the mornings to make deposits and get change, ensuring the cash registers were always at a certain dollar amount, watching the staff and helping with problems, training new employees and helping the customers with questions
  • This job was very fun and gave me a lot of responsibility
  • It required organization, phone and, skills.

Leasing Consultant

Buckingham Station Apartments
05.2001 - 10.2001
  • My responsibilities as a leasing consultant included greeting residents and prospective residents, learning and showing all floor plans, familiarizing myself with their current computer programs, helping with maintenance requests, making and filing leases, running credit checks, answering phones in a timely manner, taking messages and assisting the managers
  • This job was fun and enabled me to learn skills which would help me with my future employment
  • It was a fast paced and professional environment that required organizational, phone, and multi-tasking skills.

Education

High School Diploma -

Overland High School
Aurora, CO
01.1998 - 05.2002

Skills

Technical Expertise

Customer Service

Leadership

Computer Skills

Communication

Motivation

Collaboration

Timeline

Customer Service Representative

Verizon
08.2022 - Current

Stay-at-Home Mom

Self
08.2015 - 08.2022

Case Manager

DIRECTV
01.2012 - 01.2015

Technical Support

DIRECTV
07.2010 - 01.2012

Technical Support Specialist

ADT Security
07.2008 - 03.2010

Design - Assistant

Unique
08.2007 - 02.2008

Driver and Customer Service Representative

Pizza Hut
02.2004 - 08.2005

Manager

Hollywood Video
08.2003 - 02.2004

Leasing Consultant

Buckingham Station Apartments
05.2001 - 10.2001

High School Diploma -

Overland High School
01.1998 - 05.2002

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Crystal Rae Bollinger