Microsoft
Crystal Palmer
-
Arlington,Texas
Summary
Seasoned professional with a solid background in business management, operational planning, program development, and project management. Hardworking, dedicated and resourceful leader with 10+ years in a Leadership role. Ready to leverage experience and drive to pursue new professional challenges. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings. Proactive and motivated professional with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Goals include gaining full-time employment that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Entrepreneur
Ruffcut Woods
Arlington, TX
08.2020 - Current
- Created business from the ground up including online store, website, marketing techniques, time management, and creating custom one-of-a-kind products for customers.
- Over 200 custom order online sales with hundreds more in person custom order builds.
- Determined business plan, mission statement, and vision.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Generated additional revenue streams through constructive partner and client relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Field Supervisor
City Of Lewisville
Lewisville, TX
04.2012 - 06.2020
- Evaluated performance and progress, and made proactive adjustments.
- Increased live release rate to over 90%
- Managed hundreds of calls for service per month and managed thousands intakes year over year.
- Investigated issues and developed effective solutions.
- Managed multiple ongoing projects while overseeing staff.
- Kept teams on task to complete milestones on time.
- Met with customers to resolve issues and build productive relationships.
- Tracked sales progress and motivated teams to achieve targets, namely to reduce overpopulation of pets and increase pet owner responsibility.
- Monitored employee performance for compliance with regulations and policies.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Negotiated contracts, rates and terms with vendors to achieve competitive pricing.
- Supervised field operations teams to complete projects within established timelines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
- Assisted in recruiting and hiring new construction and extraction workers.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Sourced suppliers and purchased necessary materials for work.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports to upper management.
Animal Control Officer
City Of Austin
Austin, TX
07.2007 - 07.2011
- Unloaded and impounded animals received from animal control and public.
- Responded to over 20 calls for service per day.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Captured domestic and wild animals.
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of wild animal bites.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Supplied animals with food, water and personal care.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton 01.2019 - 12.2022
Skills
Business planning
undefinedAccomplishments
- Supervised team of 15 staff members and over 100 volunteers.
- Introduced robust volunteer program to improve organizational efficiency without adding cost and increasing quality of life of shelter animals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recipient of Maurice Strickland award (equivalent to Employee of the Year, out of 800+ employees) with the City of Lewisville.
- Proficient with Microsoft Word.
- Raised $30k by planning and executing a fundraiser to host a formal event to purchase medical equipment to perform spay/neuter in house.
- Enhanced organization visibility through volunteer-led initiatives.
Software
Adobe
CAD Design
Typing
Writing
Interests
Photography
Camping, Kayaking, Fishing, Overlanding
Offroading
Woodworking
Cooking
Timeline
Entrepreneur
Ruffcut Woods
08.2020 - Current
Bachelor of Science - Criminal Justice
University of North Texas
01.2019 - 12.2022
Field Supervisor
City Of Lewisville
04.2012 - 06.2020
Animal Control Officer
City Of Austin
07.2007 - 07.2011
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