Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Reyes

Janesville,WI

Summary

Energetically led teams at Taco Johns, enhancing operational efficiency and customer satisfaction. Skilled in document management and mail sorting, I streamlined office functions at Data Dimensions. Demonstrated exceptional leadership and organizational abilities, achieving significant improvements in team performance and service delivery. Excelled in multitasking and communication, ensuring high levels of client care and support.

Overview

24
24
years of professional experience

Work History

SCA General Clerk 1-A

Data Dimensions
Janesville, WI
06.2023 - 12.2024
  • Copied, scanned and filed documents to maintain office records.
  • Processed incoming mail, sorted documents, and distributed accordingly.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Caregiver

Sunset Ridge Assisted Living
Jefferson, WI
11.2022 - 04.2023
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Helped clients get in and out of beds and wheelchairs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted clients with maintaining good personal hygiene.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Caregiver

Jefferson Memory Care
Jefferson, WI
07.2022 - 10.2022
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Helped clients get in and out of beds and wheelchairs.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted clients with maintaining good personal hygiene.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Caregiver

Sylvan Crossings
Jefferson, WI
04.2022 - 07.2022
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Helped clients get in and out of beds and wheelchairs.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted clients with maintaining good personal hygiene.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.

Cashier

TA Truck Stop
Janesville, WI
12.2013 - 02.2015
  • Counted and balanced cashier drawers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Stocked shelves with merchandise when needed.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Discounted purchases by scanning and redeeming coupons.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Built and maintained productive relationships with employees.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Assistant Store Manager

Taco Johns
Beloit, WI
10.2000 - 02.2010
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Trained new employees on store policies, procedures and customer service standards.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained inventory by checking merchandise to determine levels.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided training to new employees on company policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delegated work to staff, setting priorities and goals.

Education

General Studies

Craig High School
Janesville, WI

Skills

  • Photocopying documents
  • Document scanning
  • Mail sorting

Languages

Spanish
Limited

Timeline

SCA General Clerk 1-A

Data Dimensions
06.2023 - 12.2024

Caregiver

Sunset Ridge Assisted Living
11.2022 - 04.2023

Caregiver

Jefferson Memory Care
07.2022 - 10.2022

Caregiver

Sylvan Crossings
04.2022 - 07.2022

Cashier

TA Truck Stop
12.2013 - 02.2015

Assistant Store Manager

Taco Johns
10.2000 - 02.2010

General Studies

Craig High School

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Crystal Reyes