Crystal Rose Lundeen
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Summary
I'm an Assistant Operations Manager with a proven track record in administration and HR, known for swiftly resolving operational challenges and building high-performing teams. I consistently drive efficiency by expertly managing schedules and inventory while implementing strategic plans that boost financial stability. My responsive and resourceful approach makes me an immediate asset ready to optimize your operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Little Linda's helping hands
Mesa
06.2020 - Current
- Improved efficiency: Implemented new inventory management systems, significantly improving stock control and reducing waste.
- Cost Reduction:Negotiated favorable vendor contracts, leading to substantial company savings.
- Team Leadership: Mentored junior staff, provided comprehensive training, and built high-performing teams, boosting productivity and morale.
- Operational Excellence: Streamlined processes, managed crisis situations effectively, and developed clear communication channels.
- Client & Customer Focus:Cultivated strong client relationships through proactive communication and increased customer satisfaction with timely fulfillment.
- Strategic Insight:Created detailed performance reports to guide business decisions and identified weaknesses to implement corrective actions.
Photographer (Seasonal)
JCPenney Portraits
Mesa
10.2024 - 01.2025
- Captured high-quality images for diverse clients, including weddings, events, and portraits.
- Collaborated closely with clients to understand and exceed their vision.
- Managed all photoshoot aspects, from scheduling and setup to professional post-processing with clients.
- Delivered exceptional customer service by ensuring timely delivery of stunning, high-resolution images.
Personal Contractor part time
Unknown
Queen Creek
10.2021 - 07.2024
- This was a part time job I did for personal experience can go into more detail if asked
Administrative Assistant (Part-time)
Merchandising Solutions Group
Remote
03.2016 - 08.2020
- Managed payroll and timesheet submission for all (30-100) employees.
- Innovated hiring strategies and conducted full interviews for new talent.
- Oversaw daily operations including paperwork accuracy, direct site visits, and merchandising tasks.
- Ensured project compliance by meticulously following planograms and documenting job progress with photos.
- Maintained strong communication with business managers, store managers, and field personnel.
- Proficiently used Microsoft Office Suite (Excel, Email, PowerPoint, Word) for daily duties.
Quality Assurance Analyst
Apple
Remote
09.2009 - 09.2015
- Performance Optimization:Listened to and graded calls, identified coaching opportunities, and surpassed individual and team metrics.
- Team Development:Mentored and coached team members on QA topics, application concepts, and strategies, fostering skill development and productivity.
- Quality & Collaboration:Met product quality objectives, fixed workflow issues, and cultivated a work environment focused on quality, communication, and teamwork.
Customer Service Representative
Kelly services/Apple Inc
Remote
09.2008 - 08.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate's degree - Arts
Mesa Community College
Mesa, AZ06.2025
GED -
Mesa Community College
Mesa, AZ12.2008
Skills
- Customer service
- Inventory management
- Visual merchandising
- Team building
- Employee training
- Project management
- Effective communication
- Problem solving
- Attention to detail
- Typing 38 wpm
- Marketing
- Program files maintenance
- Travel planning
- Skype
- Meticulous attention to detail
- Recordkeeping
- Meeting arrangements
- Grammar
- Product branding
- Travel arrangements
- Document control
- Excel spreadsheets
- Customer relations
- Presentation design
- Task prioritization
- Professional communication
- Correspondence writing
- Program file distribution
- Quality assurance
- Multi-task management
- Deadline oriented
- Administrative support
- Clerical support
- Event coordination
- Microsoft PowerPoint
- Database entry
- Email management
- Filing
- Tech-Savvy
- Bookkeeping
- Complex Problem-solving
- Administrative operations
- Research
- Scheduling and calendar management
- Documentation and reporting
- Performance improvement
- Attendance records preparation
- PeopleSoft HRMS
- Internet research
- Workflow optimization
Certification
- Nurturing Parenting, 03/01/25, Present
- Family Connections, 01/01/25, Present
- District 9, 06/01/24, Present
- Driver's License, 06/30/30
- Fingerprint Clearance Card, 06/30/30
- CPR Certification
- First Aid Certification
- Food Handler Certification
Timeline
Photographer (Seasonal)
JCPenney Portraits
10.2024 - 01.2025
Personal Contractor part time
Unknown
10.2021 - 07.2024
Assistant Operations Manager
Little Linda's helping hands
06.2020 - Current
Administrative Assistant (Part-time)
Merchandising Solutions Group
03.2016 - 08.2020
Quality Assurance Analyst
Apple
09.2009 - 09.2015
Customer Service Representative
Kelly services/Apple Inc
09.2008 - 08.2009
Associate's degree - Arts
Mesa Community College
GED -
Mesa Community College
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