Crystal Ruth Rivera
Seattle
Summary
Courteous and professional Front Desk Clerk dedicated to guest satisfaction.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Hotel 1000
Seattle
09.2024 - Current
- Resolved customer complaints promptly and courteously.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Handled all guest luggage as needed during check-in and check-out process.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted guests with check-in and check-out procedures as needed.
Hotel Front Desk Clerk
Marriott
Seattle
01.2019 - 09.2024
- Greeted guests upon arrival and provided exceptional customer service.
- Processed payments for room charges and other services using various payment methods.
- Verified guest payment and contact information.
- Assisted new employees with orientation by providing access cards, parking information, and other relevant details.
- Delivered first-rate service to guests by providing concierge and transportation services.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
Dental Receptionist
Bright Now Dental
Seattle
01.2008 - 01.2018
- Corresponded with insurance companies to check claims.
- Assisted patients in filling out required forms and collected insurance information.
- Handled billing tasks such as sending invoices to patients and submitting insurance claims.
- Maintained cleanliness of reception area by tidying up magazines, brochures, and seating.
Front Desk Agent
Gene Juarez
Seattle
01.2006 - 01.2008
- Oversaw daily check-ins, managed expectations, and offered tips to improve stays.
- Maintained organized front desk area, including updating informational materials and brochures.
- Resolved guest complaints and inquiries in courteous manner.
- Verified guest information and payment methods upon check-in.
- Handled cash transactions accurately while maintaining balanced cash drawer.
Education
Holy Names Academy
Seattle05.2003
Skills
- Supply Stocking
- Concierge service
- Welcoming guests
- Greeting guests
- Hotel services and hospitality
- Reservations
- Guest Reception
Timeline
Front Desk Agent
Hotel 1000
09.2024 - Current
Hotel Front Desk Clerk
Marriott
01.2019 - 09.2024
Dental Receptionist
Bright Now Dental
01.2008 - 01.2018
Front Desk Agent
Gene Juarez
01.2006 - 01.2008
Holy Names Academy