- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
CRYSTAL S. BAPTISTE
ATLANTA,GA
Summary
Overview
11
years of professional experience
2
Certifications
Work History
CP GROUP
Property Administrator
2022.02 - Current (2 years & 7 months)
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained records and schedule changes while resolving accounting problems.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Developed and implemented marketing strategies to increase occupancy rates.
- Received customer requests and prepared documents related to processing returns.
C. Shauna B.
Virtual Assistant & Creative Consultant
2016.01 - Current (8 years & 8 months)
Job overview
- Social Media Management
- Manage clients’ calendar, events, trips, expenses, & correspondence
- Event Management – Venue Scouting, Vendor Management, & Event Design
- Key Accomplishments
- Grew email list by 50% for management company
- Accomplished new business through email marketing campaign
- Grew number of clients for my client by 35% in three months.
- Established and managed relationships with external data providers and research vendors.
- Tracked key metrics and developed spreadsheets and data models.
- Tracked key performance indicators to measure success of campaigns.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Utilized specialized software to capture and process data.
- Developed questionnaires and facilitated focus group discussions.
- Created customized marketing materials to increase product awareness.
New Georgia Project
Volunteer Coordinator
2020.12 - 2022.03 (1 year & 3 months)
Job overview
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Project Manager
The Outreach Team
Deputy Director
2020.12 - 2021.01 (1 month)
Job overview
- Interacted well with customers to build connections and nurture relationships.
- Managed 20 team leads for field volunteers.
- Trained team leads to manage a team of 82 -100 volunteers during pandemic.
- Handled reviews for team leads.
- Project Management
360 Campaign Consulting
Community Organizer
2020.08 - 2020.12 (4 months)
Job overview
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Coordinated and implemented numerous meetings, forums and community events.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Recruited and managed volunteer teams.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Interviewed members of specific populations to understand and document issues.
- Trained team leaders to oversee volunteers and organization members during special events.
- Generated reports to evaluate program success and make modifications.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Canvassed areas to increase support and raise funds.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
160over90
Office Manager
2019.09 - 2020.04 (7 months)
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts, and generated reports for company database.
- Defined clear targets and objectives and communicated to other team members.
Jones Lang LaSalle, JLL
Property Management Assistant
2019.02 - 2019.08 (6 months)
Job overview
- Planned special events such as project tours.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, tenants, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Stafford
Assistant Property Manager
2018.06 - 2019.06 (1 year)
Job overview
- Assist in managing tenants in over two million square feet of retail property, across four states
- Maintenance and Repair Coordination (obtain quotes for projects, work order management, tenant service requests preparation of service contracts)
- Handle all tenant inquiries and issues; redirecting to the maintenance
- Assist Property Managers with A/P; including invoice coding, obtaining W-9’s and lien waivers
- Assist Property Managers with A/R; running statements; drafting default notices, and other collections efforts)
- Vendor Coordination
- Project Management
- Kept properties in compliance with local, state and federal regulations.
Intercontinental Management Corp
Tenant Services Coordinator
2017.10 - 2018.05 (7 months)
Job overview
- Manage tenants of two commercial properties
- Work with Commercial Leasing Agents on maintaining marketing material
- Acted as professional liaison between tenants and personnel in management office.
- Communicated effectively with owners, tenants, and on-site associates.
- Create marketing for events and tenants
- Collected and maintained careful records of rental payments and payment dates.
- Vendor Management
- Create and Plan all tenant appreciation events.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Regus Management Group
General Manager, Business Development
2011.12 - 2015.12 (4 years)
Job overview
- Managed sales transactions with a revenue stream of $800K annually
- Generated Monthly and Annual Sales Reports
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Created social media marketing to strengthen brand in new markets
- Collaborated with cross-functional teams to develop innovative solutions.
- Planned numerous client appreciation, corporate meeting and events for multiple client as well as corporate
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Skilled in negotiations and time management
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Managed Accounts Receivable/Accounts Payable, Expenditure, Financial Forecasting, P&L Statements & Expense Reports
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Vendor Management
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned numerous events for Corporate Clients in Atlanta & South Florida
- Kept meticulous client notes and updated account information in company databases.
- Managed Compliance
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Managed 180+ clients and their employees
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Key Accomplishments
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Achieved 45% of quota within the first year as a General Manager
- Received the President Circle Award for outstanding sales and customer service
- Grew number of clients by 30% in three months
- Sold over $2 Million of Product and Services
Education
Staff Academy Chicago, IL
Certification from Communications
03.2021
University Overview
Wedding Planner Institute Los Angeles, CA
Certification from Event Planner
02.2006
University Overview
Palm Beach Atlantic University - West Palm Beach West Palm Beach, FL
No Degree from Communication, Psychology, Marketing & Advertising
2003
University Overview
Skills
- Project Management.
- Social Media Management.
- Software Proficient –Microsoft Office & Adobe Creative Cloud
- Inside and Outside Sales
- Consultative Selling Techniques
- Project Coordination
- Verbal and Written Communication
- Communications and Media
- Vendor Management
- Profit Target Achievement
- Analytical Problem Solver
- Marketing Support
Accomplishments
Accomplishments
- Achieved 45% of quota within the first year as a General Manager.
- Received the President Circle Award for outstanding sales and customer service.
- Created a successful email marketing campaign system.
- Grew number of clients by 20% in three months.
- Sold over $2 Million of Product and Services.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Timeline
Property Administrator
CP GROUP
2022.02 - Current (2 years & 7 months)
Volunteer Coordinator
New Georgia Project
2020.12 - 2022.03 (1 year & 3 months)
Deputy Director
The Outreach Team
2020.12 - 2021.01 (1 month)
Community Organizer
360 Campaign Consulting
2020.08 - 2020.12 (4 months)
Office Manager
160over90
2019.09 - 2020.04 (7 months)
Property Management Assistant
Jones Lang LaSalle, JLL
2019.02 - 2019.08 (6 months)
Assistant Property Manager
Stafford
2018.06 - 2019.06 (1 year)
Tenant Services Coordinator
Intercontinental Management Corp
2017.10 - 2018.05 (7 months)
Virtual Assistant & Creative Consultant
C. Shauna B.
2016.01 - Current (8 years & 8 months)
General Manager, Business Development
Regus Management Group
2011.12 - 2015.12 (4 years)
Staff Academy
Certification from Communications
Wedding Planner Institute
Certification from Event Planner
Palm Beach Atlantic University - West Palm Beach
No Degree from Communication, Psychology, Marketing & Advertising
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