Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal S. Dixon

Raleigh,NC

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Director Resident Services

Progress Residential
05.2022 - Current
  • Coordinates management of cash and resident relations functions within guidelines of quality standards, operating objectives, and goals established by the Company and property management department.
  • Provides leadership and daily management over a team responsible for collection of rents, management of security deposit accounting, weekly and monthly reporting, move in procedures, communications with residents, while framing an excellent customer journey to encourage/ensure customer retention
  • Profit and loss reporting, as well as Service/Maintenance, Turn and Construction operations, and general management of the resident experience
  • Provides direction in absence of the Portfolio Operations Director to the market team.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Led a team of Account Managers and assisted in special projects and daily operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.

General Manager

IHG Hotels & Resorts
09.2018 - 05.2022
  • Direct the day-to-day hotel operations in a manner which ensures objectives are met through well trained and knowledgeable staff
  • Ensure guests wants and needs are reasonably always met in a manner which exceeds company goals and expectation of total quality service and profitability
  • Hire, develop and retaining Guest service employees, in a manner consistent with the company ethics, goals, policies and procedures
  • Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality Guest service
  • Develop a thorough knowledge of the market, the competition, and the demands in the area for the purpose of consistently maximizing hotel rates and occupancy
  • Consistently track, improve, and build volume by exceeding revenue and Guest expectations
  • Develop and maintain a professional image as a member of the company management team, always supporting the company in actions and words.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Property Manager

N.C / S.C.
03.2010 - 08.2018
  • Maintained excellent customer service relationship with residents, vendors, co-workers, and the community
  • Established and implement leasing goals, while managing an effective lease expiration program
  • Managed a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
  • Responsive and receptive to owner's needs, goals, and objectives
  • Maximized rental income while minimizing expenses through effective planning and cost control
  • Effectively monitored all income including delinquencies
  • Closely monitored the timely receipt and reconciliation of rent collections and ensured N.C
  • Landlord/tenant statutes were followed.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Education

Bachelor of Science - Biology

East Carolina University
Greenville, North Carolina
12.2006

Skills

  • Budgets and Financial Reports
  • Strategic Planning
  • Operations Management
  • Contract Management
  • Meeting facilitation
  • Human Resources
  • Tenant Relations
  • Microsoft Office / Excel
  • Yardi
  • Accounts Payable
  • Accounts Receivable

Certification

  • Certified Pool Operator, Pool & Hot Tub Professionals Association, 03/2022
  • Serv Safe Manager Certification, IFSSO, National Restaurant Assoc., 09/2021
  • Hospitality Manager: Leadership, American Hotel & Lodging Educational Institute, 04/2020
  • Hospitality and Tourism Management, Florida Atlantic University, 04/2020
  • ServSafe Food Handler: Employee Food Safety, National Restaurant Association, 04/2020
  • Aimbridge Hospitality Certificate of Housekeeping Excellence, Aim Clean Certification, 05/2020
  • Graduate of IHG General Manager Program, 02/2019
  • Graduate of IHG Solution Sales, 03/2019

Timeline

Assistant Director Resident Services

Progress Residential
05.2022 - Current

General Manager

IHG Hotels & Resorts
09.2018 - 05.2022

Property Manager

N.C / S.C.
03.2010 - 08.2018

Bachelor of Science - Biology

East Carolina University

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Crystal S. Dixon