Crystal Tana Olivas
Muleshoe,Texas
Summary
Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
BUISNESS SECRETARY
MULESHOE ISD
12.2023 - Current
- Increased customer satisfaction rates by promptly addressing concerns, complaints, or requests for assistance from clients or stakeholders.
- Enhanced office efficiency by implementing document management systems and streamlining communication channels.
- Supported executive decision-making by conducting in-depth research and preparing comprehensive reports.
- Contributed to a positive office atmosphere through effective conflict resolution techniques and open lines of communication among colleagues.
- Deposits for Campus
- Payroll for employees
UNIVERSAL BANKER
FIRST BANK AND TRUST
05.2021 - 12.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Customer Service Representative
Washington Federal Bank
08.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
MULESHOE HIGH SCHOOL
MULESHOE 05-2009
Skills
- File organization
- Scheduling appointments
- Document management
- Calendar management
- Fluent bilingualism
- Strong communication skills
- Cash counting
- Transaction processing
- Relationship building
- Data entry efficiency
- Customer needs assessment
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
BUISNESS SECRETARY
MULESHOE ISD
12.2023 - Current
UNIVERSAL BANKER
FIRST BANK AND TRUST
05.2021 - 12.2023
Customer Service Representative
Washington Federal Bank
08.2016 - 06.2019
High School Diploma -
MULESHOE HIGH SCHOOL
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