Overview
Work History
Education
Skills
Timeline
GeneralManager

Crystal Ahmad Hood

Queens,NY

Overview

29
29
years of professional experience

Work History

Flight Attendant

Envoy Airlines
Chicago, IL
12.2019 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Home Health Care Assistant

Allen Health Care Service
Brooklyn, NY
02.2018 - 11.2019
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Organized and maintained medication closets and first aid supplies.
  • Cared for dying patients and prepared deceased for transfer to mortuary.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Massage Therapist

Private Practice Currently Part Time
Brooklyn, NY
04.2003 - Current
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Stimulated energy flow along medians to channel body healing responses.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Prepared oils and lotions for massages.
  • Performed aroma therapies and specialized relaxation techniques.
  • Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.

Restaurant Hostess

Angelo's NorthWood Villa Greek Restaurant
Erie, MI
06.2008 - 08.2013
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Planned and executed 250-guest parties by organizing menus, spaces and special requests.

Education

Associate of Science - Massage Therapy

Swedish Institute
New York, NY
05.2003

GED -

New York State GED Program
Albany, NY
10.1998

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Data Entry
  • Attention to Detail
  • MS Office
  • Self-Motivated
  • Problem-Solving
  • First Aid/CPR
  • Good Telephone Etiquette
  • Written Communication
  • Organization and Time Management
  • G-Suite
  • PPE Compliance
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Planning and Coordination

Timeline

Flight Attendant

Envoy Airlines
12.2019 - Current

Home Health Care Assistant

Allen Health Care Service
02.2018 - 11.2019

Restaurant Hostess

Angelo's NorthWood Villa Greek Restaurant
06.2008 - 08.2013

Massage Therapist

Private Practice Currently Part Time
04.2003 - Current

Associate of Science - Massage Therapy

Swedish Institute

GED -

New York State GED Program

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Crystal Ahmad Hood