Crystal Guardado

Maintained property portfolio operations and Team development according to the Mission Statement, Fair Housing and Employment, and Scope of need for the owner.

Maintained 100% occupancy and 99% delinquency even through Covid 19 restrictions.

Maintained reports, records, and files for properties and employees.

Performed certifications, inspections, and renovations, along with spreadsheets for Conventional,HUD/LIHTC, and Senior sites.

Processed financial documents, contracts, expense reports and invoices.

Recorded board of directors proceedings by preparing agendas and minutes.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Determined staffing requirements, interviewing, hiring and training new employees.

Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.

Coordinated and conducted classes to teach procedures to new staff members.

Planned and controlled budgets for contracts, equipment and supplies.

Exceeded budget expectations

Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Managed all aspects of property and staff for 48 units, Trained new staff, exceeded budget, occupancy and income collection expectations.