Crystalyn J. Skinner
Title Coordinator Manager
Northglenn,CO
Summary
Accomplished Management Professional with 10+ years of experience in Mortgage Title Insurance industry. Meticulous and driven individual, focused on meeting client and company goals and deadlines while supporting teams process knowledge. Skilled in developing workflows to aid in reducing errors and increasing productivity. Able to adapt and quickly learn new skills, processes, and procedures to help with job functionality and goals. Experienced in title examination within the real estate industry. A penchant for excellence and proven customer service skills, strong diligence to support quality standards
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Title Coordinator Manager
SERVICELINK
Broomfield, CO
03.2015 - 10.2022
- Worked/communicated directly with all levels of management and employees to convey operational issues, issues with company policies/procedures, productivity goals and quality issues
- Oversee daily operations of Deed in Lieu Title team
- Decreased DIL Title checks void rate by 62% over 3 months
- Won Company Highest Service award for taking on a new client and improving quality scorecard results, taking it from all red to all green, within 2 weeks of receiving the client
- Review reports to find areas of concern with productivity, quality, reaching company goals while supporting client SLA’s
- Review and follow up on “Rejects/Client Delay” issues with team to clear difficult files
- Prioritize daily assignments and tasks to align with client/company goals
- Monitor and help with employee/team/department goals and production
- Supply new and continuing training for employees on new processes procedures
- Review documentation, liens, taxes, HOA’s and calculate fees to fulfill title recording requirements and clear fees per state guidelines
- Perform lien negotiations
- Prepare quotes for title insurance
- Schedule signings between notaries and mortgagors to complete signing requirements
- Address inquiries/concerns/updates for clients/borrowers/agents and internal staff within a prompt manner with correct information.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Used information gained during searches to produce and process title commitments and insurance policies.
- Collaborated with team members to achieve target results.
Mortgage Servicing Quality Control Specialist
Urban Lending Solutions
Westminster, CO
10.2011 - 03.2015
- Review and respond to concerns/questions expressed from written and verbal communication while keeping ownership until resolution whether from verbal or professional letters
- Identify and escalate priority issues to management when needed
- Effectively manage the balance between quality and productivity according to standard expectations
- Perform and administer quality reviews to advocates to ensure quality work and resolution has been achieved
- Support relationships with Advocates and management to minimize conflicts and meet production goals
- Effectively manage the balance between quality and productivity according to standard expectations while meeting client expectations
Education
Associate of Arts - Business Management
University of Phoenix
03.2011 - 10.2013
Skills
Performance Managementundefined
Certification
CNP - Certified Notary Public State of Colorado
Accomplishments
- Decreased DIL Title checks void rate by 62% over 3 months
- Won Company Highest Service award for taking on a new client and improving quality scorecard results, taking it from all red to all green, within 2 weeks of receiving the client
Timeline
CNP - Certified Notary Public State of Colorado
02-2026
Title Coordinator Manager
SERVICELINK
03.2015 - 10.2022
Mortgage Servicing Quality Control Specialist
Urban Lending Solutions
10.2011 - 03.2015
Associate of Arts - Business Management
University of Phoenix
03.2011 - 10.2013
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