Crystasia Young
Columbia,SC
Summary
Enthusiastic team player driven to contribute to team success through strong work ethic, attention to detail, and exceptional organizational skills. Able to quickly adapt and enhance performance to exceed customer demands and sales targets. Motivated to continuously learn, grow, and excel in role with clear understanding of expectations.
Overview
5
5
years of professional experience
Work History
Member Service Representative Floater
AllSouth Federal Credit Union
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Cashier
DICK'S Sporting Goods
06.2021 - 05.2023
- Sanitized the workspace and equipment
- Credit cards, checks, gift cards, and coupons were all processed by me
- Fullfilled and package orders for ship from store
- Educated customers about promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging sporting goods quickly and courteously, as well as answering phone calls
- Used cash registers and POS systems to request and record customer orders and compute bills
- Efficiently and accurately processed a large number of transactions
Cashier Trainer
Chick-fil-A
02.2021 - 05.2021
- Educated customers about promotions to increase sales
- Helped customers by answering their questions and completing their requests
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Cashier Trainer
Chick-fil-A
06.2019 - 12.2020
- Educated customers about promotions to increase sales
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Conducted inventory counts by adding each item in stock to the [System] and documenting the results
- Prepared beverages and filled food orders for customers.
Volunteer
Ella Springs Senior Living Community
09.2019 - 12.2019
- Communicate and engage with a large number of active and intelligent seniors
- Greeted visitors with a smile and answered their questions to provide excellent customer service
- Kept the facilities clean, neat, and operational to serve all program needs.
Education
Some college (No degree) -
University of Houston
Houston, TXHigh School -
Westfield High School
Houston, TX01.2021
Skills
- Self motivated
- Flexible and adaptable
- Conflict and dispute resolution
- Time management skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
Timeline
Member Service Representative Floater
AllSouth Federal Credit Union
10.2023 - Current
Cashier
DICK'S Sporting Goods
06.2021 - 05.2023
Cashier Trainer
Chick-fil-A
02.2021 - 05.2021
Volunteer
Ella Springs Senior Living Community
09.2019 - 12.2019
Cashier Trainer
Chick-fil-A
06.2019 - 12.2020
Some college (No degree) -
University of Houston
High School -
Westfield High School
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