Summary
Overview
Work History
Education
Skills
Timeline
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Crystayle Magers-Morales

Reno,NV

Summary

Personable and dedicated Customer Service Representative with extensive experience in Kohls industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Part-Time Customer Service

Kohls Department Store
Reno, NV
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Barista

1,2 tea
Reno, NV
07.2022 - 08.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as Boba, teas
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Counselor

Doral Academy Of Nevada
Reno, NV
06.2021 - 06.2022
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Conducted small group instruction sessions for targeted students.
  • Ensured a safe learning environment by monitoring student behavior in classrooms and on playgrounds.
  • Encouraged positive relationships among peers through conflict resolution techniques.
  • Monitored student progress and reported any concerns to school administrators.

Education

High School Diploma -

Galena High School
Reno, NV
06-2024

Skills

  • Sales and Operations
  • Customer Service
  • Critical Thinking
  • Cash Handling
  • Time Management
  • Accessory Sales
  • Safety Awareness
  • Menu Memorization
  • Speedy and Efficient
  • Safe Food Handling Practices
  • Friendly and Outgoing
  • Team Leadership
  • Exceptional Customer Service
  • Care Planning
  • Behavior Monitoring
  • Mental Health Support
  • Practiced in Family Assessments

Timeline

Part-Time Customer Service

Kohls Department Store
09.2022 - Current

Barista

1,2 tea
07.2022 - 08.2022

Counselor

Doral Academy Of Nevada
06.2021 - 06.2022

High School Diploma -

Galena High School
Crystayle Magers-Morales