Crystel B. Brunson
Gilbert,AZ
Summary
Innovative, amiable, and thorough Human Resources Coordinator with an impressive record of accomplishment in leading organizations’ HR functions to attain stellar organization-wide results. Analytical professional skilled in utilizing HR acumen to write company handbooks, newsletters, and training materials essential to grooming organization leaders, managers, and skilled employees. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Olympic West Fire Protection
04.2023 - Current
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Strong Local 669 and 469 Union Relationships
- Union Hiring, Expert in Union CBA and Employee Application
Director of Human Resources/Employee Relations/SALES/Operations Manager
Tap Local
01.2014 - 01.2023
- Company Overview: Digital Marketing and CC processing company
- Hire, fire, employee retention, sales, account MANAGEMENT, billing, customer service, policy and procedure development, business development, Keying marketing deals, Sales Force and Cloud call Management
- Was in charge of entire operations daily
- Digital Marketing and CC processing company
- Spearhead all HR functions
- Managed Operations and employees
- Billing
- Customer Service/Dealing with clients
- Managed Sales and Account Managers-Full Circle Operations Management
Director of Human Resources/Employee Relations/SALES
MLS
01.2014 - 01.2020
- Company Overview: Multi State
- Create, coordinate, manage, and facilitate nationwide training pertaining to the Labor Board, accurately filing unemployment claims, and union policies and procedures
- Conduct pre-employment functions to include prescreening and hire management team candidates including scheduling Skype interviews and securing travel arrangements for top candidates
- Facilitate Town Hall Meetings and Personal Development Plans for every site
- Multi State
- Team with employees to save $4M+ in lawsuits by utilizing listening, mediation, and employee relation skills
- Demonstrate expertise in Winslow Process Testing and Win Team as a process certified trainer
- Author of the company’s handbook, company newsletter, and training materials, which are infused with relevant information to help individuals employed at MLS
- Develop HR-centered documentation such as offer letters, non-compete letters, and numerous other corporate communications pertaining to terminations, exit interviews, write-ups, performance reviews, and counseling sessions
- Improve performance of Regional managers and managers through the creation and implementation of development plans
- Interface with Regional and Site manager to ensure seamless, efficient operations and perform site audits on files, policies, and procedures—provide expedient feedback to allow sites to reconcile problems to become compliant with policies and procedures
- Use extensive talent acquisition strategies to hire hundreds of employees for 18 sites—hiring processes include performing background checks, employment verifications, I9, WOTC, benefit coordination, and salary negotiations
- Utilize logistics acumen to hire and schedule teams between 200-700 employees
- Set up hiring and recruiting procedures for 22 locations
- Pioneered all recruiting for entire company
- Responsible for 22 HR managers at all remote locations to ensure all HR functions and laws for each state were in compliance
- Went after contracts, building relationships and winning business with strong sales and negotiations to get multi million dollar contacts signed beating out all other competition
Web Designer/HR Director/Business Consultant/Sales
SELF EMPLOYED
01.2003 - 01.2014
- Collaborated with clients to design eye-catching, informative websites proven to increase clients’ business goals
- Interfaced with customers to assess their business needs and developed ways to propel their vision to a fully functional website
- Designed marketing concepts to be reviewed and approved by clients
- Applied knowledge of financial functions to execute billing, account payable, accounts receivable, and contract negotiations
- Spearheaded HR functions to include recruiting and hiring all developers and coders needed to execute innovative web designs
- Set business plans and did company audits
HR Manager/IT Recruiter/Sales
MC TECHNOLOGY
01.1999 - 01.2004
- Liaised between management & employees to resolve work-related problems, interpret polices, and administer contracts
- Documented information gained from exit interviews to identify reasons for employee termination
- Identified staff vacancies and recruited applicants from a qualified applicant pool
- Interviewed and selected applicants appropriate for excelling in new positions
- Spearheaded staffing functions including understaffing, mediating disputes, terminating employees, and executing disciplinary actions
- Drove all aspects of compensation benefits, performance management, and safety and recreation programs
- Established competitive programs and ensured compliance with legal requirements through the analysis and modification of compensation and benefits policies
Education
Associate of Arts -
Hamilton Business college
Cedar Rapids, IABachelors Degree -
UNIVERSITY OF IOWA
Iowa City, IASkills
- Benefits administration
- Compliance management
- HR analytics
- Talent acquisition
- Dispute mediation
- Retention strategies
- Labor law compliance
- Labor agreements
- HRIS management
- Human resources management
- Staff management
- Leadership development
Certification
Health/Life License, AZ, CA, NM, CO, IA, NV
Timeline
Director of Human Resources
Olympic West Fire Protection
04.2023 - Current
Director of Human Resources/Employee Relations/SALES/Operations Manager
Tap Local
01.2014 - 01.2023
Director of Human Resources/Employee Relations/SALES
MLS
01.2014 - 01.2020
Web Designer/HR Director/Business Consultant/Sales
SELF EMPLOYED
01.2003 - 01.2014
HR Manager/IT Recruiter/Sales
MC TECHNOLOGY
01.1999 - 01.2004
Bachelors Degree -
UNIVERSITY OF IOWA
Health/Life License, AZ, CA, NM, CO, IA, NV
Associate of Arts -
Hamilton Business college
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