Crystel Chevallier
Aventura,FL
Summary
Dynamic Customer Service Representative with a proven track record at Regine Chevallier LLC, excelling in problem resolution and customer satisfaction enhancement. Leveraged critical thinking and Microsoft Excel proficiency to boost team productivity by 30%. Renowned for building strong client relations and delivering exceptional service, consistently exceeding performance metrics.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Regine Chevallier LLC
10.2022 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Haitian Creole Interpreter
Clinique Carvonis
04.2018 - 08.2022
- Interpreted conversations between foreign language-speaking clients and others.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced tourism experiences for foreign visitors by providing interpretation services during guided tours, promoting cultural understanding.
- Provided interpretation services for legal documents, ensuring accurate and culturally sensitive translations.
- Supported non-English speaking individuals in legal proceedings, resulting in fairer outcomes, by delivering precise interpretation of court dialogues.
- Contributed to success of international workshops by interpreting for speakers and attendees, fostering inclusive learning environments.
- Increased conference participant engagement by offering simultaneous interpretation services, allowing for real-time bilingual participation.
- Enhanced diplomatic relations by offering interpretation services during official state visits and international summits.
- Enhanced community health outcomes by interpreting at public health campaigns and clinics, ensuring information is accessible to all.
- Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.
- Enabled effective communication in emergency situations by offering on-call interpretation services for first responders.
- Increased sales in bilingual markets by interpreting for sales teams during pitches and negotiations, bridging language gap.
- Improved safety in workplace by interpreting health and safety training for non-English speaking employees.
- Facilitated cultural exchange programs by providing interpretation services, promoting mutual understanding and respect.
Haitian Creole Interpreter
Red Cross
03.2010 - 10.2018
- Interpreted conversations between foreign language-speaking clients and others.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Reviewed, edited and proofread translated documents for accuracy.
- Translated other language books into English.
- Proofread, edited and improved documents of different sizes.
- Stayed current on new expressions and cultural changes impacting language translation.
- Interpreted spoken and written languages other than English and vice versa.
- Collaborated with team to translate series of documents from English to other languages.
- Monitored progress of translation projects and reported issues to appropriate personnel.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assisted foreign language-speaking clients with inquiries.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
- Supported educational institutions in teaching non-English speaking students by providing real-time translation services during lectures, exams, and other academic activities.
- Collaborated with fellow interpreters to establish a consistent approach to translation, ensuring coherent messaging across multiple languages.
- Offered language instruction to help clients improve language skills.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Maximized quality control of translated documents.
- Attended training programs to improve professional knowledge and interpretation skills.
- Developed and maintained glossary of technical terms.
- Created detailed reports on accuracy of translated documents.
- Developed strategies to perform accurate and consistent translations.
- Translated website content from other languages to English.
- Assisted with translation of foreign language television and radio programs.
- Streamlined customer service for international clients by interpreting inquiries and responses, leading to improved customer satisfaction.
- Supported non-English speaking individuals in legal proceedings, resulting in fairer outcomes, by delivering precise interpretation of court dialogues.
- Enhanced tourism experiences for foreign visitors by providing interpretation services during guided tours, promoting cultural understanding.
- Enabled effective communication in emergency situations by offering on-call interpretation services for first responders.
- Enhanced community health outcomes by interpreting at public health campaigns and clinics, ensuring information is accessible to all.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelors Degree - Communications
Florida International University
Miami, FL12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- Building rapport
- Technical Support
- Quality Control
- Live chat support
- Customer Education
- Product Sales
- Product and service solutions
- Coordination
- Multi-line phone talent
- Sales expertise
- Conflict Mediation
- Proofreading
- Retail store support
- Stock management
- Sales closing
- Receiving support
Accomplishments
Volunteer and support the community through outreach programs
Affiliations
Kabbalah Center - JAFCO
Timeline
Customer Service Representative
Regine Chevallier LLC
10.2022 - Current
Haitian Creole Interpreter
Clinique Carvonis
04.2018 - 08.2022
Haitian Creole Interpreter
Red Cross
03.2010 - 10.2018
Bachelors Degree - Communications
Florida International University
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