Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Crystel Galloway

Raleigh,NC

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

9
9
years of professional experience

Work History

Team Lead

Chick-fil-a
06.2024 - 12.2024
  • Responsible for supporting senior leadership, by participating operationally in day-to-day activities in high-volume, fast-paced restaurants; offering immediate and respectful response to guest’s needs. Assisted in training new hires and set the tone for the shift by encouraging a customer-service oriented atmosphere. Demonstrated a strong sense of accountability and integrity, with exceptional attention to detail when opening and/or closing the store and leading shifts.

Researcher

Open Desk
02.2023 - 02.2024
  • Outbound phone calls to medical facilities and perform case management by managing workers’ compensation cases. Requested verification and obtained needed to evaluate the claim and ensure accuracy regarding visits to medical facilities. Listen and record documentation from medical providers in workers case files for additional review from other agencies. Complete the necessary steps to determine workers’ eligibility in the allotted time. I would use Microsoft Teams to communicate with fellow employees and Microsoft Excel to organize daily production. Utilize excellent communication skills, with the ability to explain complex policies and procedures when determining customers’ eligibility.

Bio Pharmaceutical IMS Specialist

Syneos Health
08.2021 - 10.2022
  • Manage cases for medical trials and create relationships with vendors and sponsors that supplied and/or created the medicines or vaccines. Entered all required data into Microsoft Excel computer system to generate multiple invoices within the mandatory time. Strong diligence when entering invoices to ensure that calculations are accurate on both paper and electronic invoices.

Customer Sales representative

TriTech
09.2018 - 04.2021
  • Handle a high volume of calls or emails per day, including, but not limited to: placing new product orders via phone, fax, or email; providing updates on existing orders, pricing, product info, and material numbers; and researching product serial, lot, or catalog numbers.

UNIT ASSISTANT CLERK/ BUSINESS OFFICE ASSISTANT

SILVER STREAM HEALTH AND REHAB
08.2017 - 08.2018
  • Medical records clerk: I scheduled appointments for doctors' appointments, and assisted at formal dining. Also assisted the Business Office with verifying Medicaid benefits. Collaborating closely with the caseworkers at Social Services.
  • Entered data into electronic health record systems accurately and efficiently.
  • Maintained accurate documentation of patient information and medical records.
  • Maintained accounts payable files and records in an organized manner.
  • Assisted with preparing journal entries related to accounts payable transactions.
  • Verified accuracy of coding on invoices prior to processing payments.

Customer Service Rep

XEROX
10.2015 - 01.2017
  • Addressed incoming phone calls and helped clients. Provided guidance and support to customers with their medical billing queries, and helped them comprehend their payment obligations. Provided the necessary support and help to ensure that the clients were content with our services, and their issues were resolved.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

B.A - SOCIOLOGY, MINOR CRIMINAL JUSTICE

SHAW UNIVERSITY
05.2024

HIGH SCHOOL DIPLOMA -

E. A LANEY HIGH SCHOOL
06.2012

Skills

  • Customer service excellence
  • Microsoft Office proficiency
  • Microsoft Teams collaboration
  • Epic systems knowledge
  • NC Tracks expertise
  • Call center operations
  • Shift leadership
  • Staff development
  • Case management
  • Invoice processing

Extracurricular Activities

I have exceptionally good listening skills, and attention to details; I am a collaborator (work well with others). I am open to learning new things and I am an adaptive person. I volunteer with a prison ministry called Path of Victory. I created a blog for women who are battling mental illnesses.

Timeline

Team Lead

Chick-fil-a
06.2024 - 12.2024

Researcher

Open Desk
02.2023 - 02.2024

Bio Pharmaceutical IMS Specialist

Syneos Health
08.2021 - 10.2022

Customer Sales representative

TriTech
09.2018 - 04.2021

UNIT ASSISTANT CLERK/ BUSINESS OFFICE ASSISTANT

SILVER STREAM HEALTH AND REHAB
08.2017 - 08.2018

Customer Service Rep

XEROX
10.2015 - 01.2017

B.A - SOCIOLOGY, MINOR CRIMINAL JUSTICE

SHAW UNIVERSITY

HIGH SCHOOL DIPLOMA -

E. A LANEY HIGH SCHOOL

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