Crystele DIXON
Knoxville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer or patient care position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Co-Owner
Green Images Lawn & Landscape
06.2021 - Current
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Inspected gardens for pests, weeds and diseases.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Conducted audit inspections and independent checks to verify parts and materials.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained gardening tools by replacing blades and fluids.
Registered Dental Assistant and Unit Manager
One Care Dental
08.2009 - 05.2021
- Verified patient insurance eligibility and benefits.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Designed dental report card to explain patient dental health status and treatment plans.
- Staged tray for procedures by arranging dental instruments and equipment.
- Exposed, developed and mounted dental x-rays.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient X-rays and images for review by dentist.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient x-rays and images for dentist review.
Patient Service Representative
Hosenfeld Chiropractic
05.2007 - 08.2008
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved customer complaints using established follow-up procedures.
- Resolved billing inquiries and disputes in timely fashion.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Built and maintained positive working relationships with patients and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Balanced deposits and credit card payments each day.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled customer service inquiries in person, via telephone and through email.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used Software to schedule appointments.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted patients in filling out check-in and payment paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Investigated insurance claims denials and appeals.
- Developed and implemented customer service policies and procedures.
- Took copayments and compiled daily financial records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Verified patient insurance eligibility and entered patient information into system.
Financial Services Representative
Citizens National Bank
07.2002 - 04.2007
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Maintained updated records of all financial transactions to support traceability.
- Negotiated agreements with clients and suppliers to cultivate favorable terms.
- Devised and implemented controls and procedures to promote financial accuracy.
- Generated financial projections and forecasts for short- and long-term.
- Delivered guidance on financial regulations and requirements.
- Built and established relationships with clientele to improve future business opportunities.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Tracked budget forecasts and monitored budget performance.
- Advised clients on financial matters and recommended investments.
- Offered competitive commercial banking solutions and retail financing options.
Education
2 Years Completed - Education
Maryville College
Maryville, TNDiploma -
South-Doyle High School
Knoxville, TN 2000
Skills
- Operations Management
- Driven and Determined
- Sales Development
- Attention to Detail
- Sales Strategies
Timeline
Co-Owner
Green Images Lawn & Landscape
06.2021 - Current
Registered Dental Assistant and Unit Manager
One Care Dental
08.2009 - 05.2021
Patient Service Representative
Hosenfeld Chiropractic
05.2007 - 08.2008
Financial Services Representative
Citizens National Bank
07.2002 - 04.2007
2 Years Completed - Education
Maryville College
Diploma -
South-Doyle High School
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