Crystelyn Laske
Canandaigua,NY
Summary
Experienced municipal professional with a proven track record in delivering exceptional customer service. Strong organizational and communication skills, effectively managing records, ensuring regulatory compliance, and fostering community engagement. Recognized for collaborative teamwork, adaptability, and a results-driven mindset. Proficient in document management, recordkeeping, finance, and policy implementation to drive efficient and transparent operations.
Overview
27
27
years of professional experience
Work History
Town Clerk
Town of Canandaigua
12.2023 - Current
- Updated the town website regularly with relevant information for easy access by residents.
- Oversee tax collection for approximately 5,000 parcels.
- Increased accessibility to public records requests through streamlined request submission processes.
- Improved office efficiency by developing standard operating procedures for daily tasks and employee training programs.
- Ensured compliance with state regulations through diligent record keeping and documentation practices.
- Supervised staff members effectively, promoting a collaborative work environment that prioritized quality service delivery to residents.
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Maintained public information service and responded to requests for information.
- Supervised issuance of various licenses such as marriage, hunting, fishing and dog licenses.
- Oversaw vital records management including birth certificates, marriage licenses, death certificates for proper handling.
- Maintained accurate financial records, contributing to fiscally responsible budget management.
- Handled sensitive information discreetly while maintaining confidentiality levels according to legal requirements.
- Improved accessibility of public information via enhanced online resources, promoting transparency in local government operations.
- Participated in continuing education opportunities to stay up-to-date on industry trends and best practices in municipal administration.
- Collaborated with other departments to streamline interdepartmental communication and processes.
- Assisted in budget prep, expenditure review, and budget administration.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for various fees including water bills, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks with learning procedures, performance strategies and customer service techniques.
- Issued public notification of official activities or meetings.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Deputy Town Clerk
Town of Canandaigua
03.2023 - 12.2023
- Provided exceptional customer service by addressing resident inquiries promptly and professionally.
- Facilitated communication between local boards, committees, and council members through timely distribution of meeting agendas and minutes.
- Contributed to successful audits by maintaining organized financial records in compliance with state regulations.
- Assisted with tax collection for approximately 5,000 parcels.
- Collaborated with Town Clerk to ensure accurate election administration, resulting in smooth and well-organized voting experiences.
- Promoted transparency in local government by publishing public notices in accordance with legal requirements.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Issued public notification of official activities or meetings.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Credit & Collections Analyst
Dynalab Corp
05.2017 - 01.2023
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assist customers with account resolution
- Effectively communicate with and support sales, marketing and administrative teams on a daily basis
- Entry of unique on site fabricated parts into Syteline
- Perform accounts receivable duties including cash application, researching charge-backs, discrepancies and reconciliations
- Resolve shipment inquiries, by researching tracking information from various logistics companies and providing POD and packing slips
- Assist with month end closing duties; Bad Debt Reserve Calculation, Process Corporate American Express Expense Reports, Aging Reports, Credit Card Account reconciliation, Distributor Support reports, AR Reconciliation, Various journal entries
Credit & Collections Analyst
Garlock Sealing Technologies
01.2015 - 01.2017
- Cross-train and provide back-up for other Credit Analysts when needed
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assist customers with account resolution
- Effectively communicate with and support sales, marketing and administrative teams on a daily basis
- Manage hundreds of receivable accounts working directly with the Internal Customer Billing Units
- Work directly with the customer, along with the business unit contact to ensure prompt payment
- Perform accounts receivable duties including cash application, researching charge-backs, discrepancies and reconciliations
- Assist with month end closing duties; Bad Debt Reserve Calculation, Aged Trial Balance Re-age, AR Sox Variance report, and AR Reconciliation
Senior Credit Analyst- Team Lead
Xylem Inc
12.2003 - 12.2014
- Resource, Mentor and Motivator for other team members on the Water & Wastewater portfolio
- Complete team related paperwork, as well as allocate and assist with daily jobs and workloads
- Train new team members, cross-train and provide back-up for other Credit Analysts when needed
- Enforce company approved policies and procedures
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assist customers with account resolution
- Answer an average of 20 calls per day- addressing customer inquiries and providing billing information
- Handle all lien waiver requests within my portfolio
- File legal paperwork for Lien and Bond claims to leverage payment and protect Xylem’s financial interest
- Assist with the creation and implementation of all Get Paid letter and fax template which resulted in increased company efficiency and productivity
- Effectively communicate with and support sales, marketing and administrative teams on a daily basis
- Manage hundreds of receivable accounts working directly with the Internal Customer Billing Units
- Work directly with the customer, along with the business unit contact to ensure prompt payment
- Perform accounts receivable duties including cash application, researching charge-backs, discrepancies and reconciliations
- Assist with implementation of Oracle including the migration of all business entities into Oracle
A/R Administrator
ITT Industries
12.2000 - 12.2003
- Assist with Cash Application US & CDN
- Process Wire & Credit Card Payments
- Assisted with Customer Problem Resolution
Mailroom Coordinator
ITT Industries
05.1998 - 12.2000
- Process and deliver incoming & outgoing mail internally and externally
- Package and process DHL, UPS, Airborne, and Fed-Ex shipments
Education
Credit Business Associate Designation -
National Association of Credit Management
Rochester, NY01.2015
Credit Administration Program -
Credit & Financial Development Div. of Rochester
Rochester, NY01.2003
Coursework - Accounting
Auburn College
Auburn, NY01.2002
High School -
Waterloo High School
Waterloo, NY01.1990
Skills
- Results Orientated
- Strong verbal communication
- Quick learner
- Ability to Multi Task
- Contract auditing
- Assist with Process implementation
- File/records management
- Strong bookkeeping skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Team building
- Public service
Coreaccomplishments
- Process Improvement, Led Get Paid Kaizen at ITT Industries, whereby communication templates were updated/created within the system in an effort to not only streamline the process, but also to reduce the need to edit. This resulted in a time savings valued at 3.86 full time employees per year.
- Data Organization, Team participant in the creation/copying of initial customer credit files for Xylem due to SPIN.
- Policy Development, Developed and implemented streamlined lien waiver process at Xylem to better service our internal and external customers. This resulted in a more organized service and faster processing time.
- Implementation, Assisted with the implementation of Oracle Version R12 and integration of all Business Units into Oracle. (Xylem Inc)
Educationprofessionaldevelopment
- High School Diploma, Waterloo High School, Waterloo, NY, 1990
- Accounting, Auburn College, Auburn, NY, 2002
- Credit Administration Program, Credit & Financial Development Div. of Rochester, 2003
- Credit Business Associate, National Association of Credit Management, 2015
Career Overview
Skilled Senior Credit Analyst with 21 + years experience. Proven to provide excellent customer service by utilizing excellent phone skills and problem resolution techniques. Ability to multi-task in a team oriented fashion has contributed to the goal of maintaining an 82-90% current portfolio.
Timeline
Town Clerk
Town of Canandaigua
12.2023 - Current
Deputy Town Clerk
Town of Canandaigua
03.2023 - 12.2023
Credit & Collections Analyst
Dynalab Corp
05.2017 - 01.2023
Credit & Collections Analyst
Garlock Sealing Technologies
01.2015 - 01.2017
Senior Credit Analyst- Team Lead
Xylem Inc
12.2003 - 12.2014
A/R Administrator
ITT Industries
12.2000 - 12.2003
Mailroom Coordinator
ITT Industries
05.1998 - 12.2000
Coursework - Accounting
Auburn College
High School -
Waterloo High School
Credit Business Associate Designation -
National Association of Credit Management
Credit Administration Program -
Credit & Financial Development Div. of Rochester
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