Crysten Cobb
Driver/Back Up Commercial Parts Pro For Advance Auto Parts
Lithonia,GA
Summary
Enthusiastic Driver/Back up commercial parts pro eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and sales and building loyal clientele . Motivated to learn, grow and excel in Public Relations.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Driver/Commercial Parts Professional
Advance Auto Parts
Lithonia, GA
10.2020 - Current
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Increased customer satisfaction by resolving [product or service] issues.
- Used coordination and planning skills to achieve results according to schedule.
Shift Leader
McDonald's
Atlanta, GA
01.2019 - 05.2020
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Alerted customers to upcoming sales events and promotions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coached team members in techniques necessary to complete job tasks.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
Deli Clerk
Publix Supermarkets
Decatur, Georgia
11.2017 - 09.2018
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
No Degree - Liberal Arts
Miles College
Fairfield, AL 08.2009 - 01.2012
High School Diploma -
Horizon Non Denominational Academy
Hoover, AlSkills
Parts ordering and management
Marketing promotions
Good listening skills
Inventory coordination
Customer relationship development
Planning and Coordination
Teamwork
Basic math
Computer skills
Clerical
Multitasking abilities
Verbal and written communication
MS Office
Conflict resolution
Organization and Time management
Teambuilding
Business Development
Responsible
Timeline
Driver/Commercial Parts Professional
Advance Auto Parts
10.2020 - Current
Shift Leader
McDonald's
01.2019 - 05.2020
Deli Clerk
Publix Supermarkets
11.2017 - 09.2018
No Degree - Liberal Arts
Miles College
08.2009 - 01.2012
High School Diploma -
Horizon Non Denominational Academy