Crystia Reed

• Coordinated program referrals for community-based resources.
• Conduct mental health screenings for patients with mental health and substance abuse challenges prior to their appointment
• Responsible for all patient scheduling
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and other communications.
• Collaborated with Human Services to achieve successful respites.
• Improved operations through consistent hard work and dedication.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Proved successful working within tight deadlines and fast-paced atmosphere

• Provides direct care when needed to ensure that consumers get to medical appointments, programs and activities and receive daily care as intended. Schedules medical appointments for consumers and accompanies them; ensures emergency care is received as needed.
• Prepares monthly staff schedule, obtains substitutes or covers shift as needed to meet goal of no overtime.
• Provides on-call back up and assists with emergency coverage and situations.
• Develops, coordinates and participates in all IHP/IPP meetings for consumers.
• Regularly communicates with families and responds within 24 hours to consumer and family complaints, requests and concerns as needed, ensuring that problems are addressed and consumer needs are met.
• Assists with the development and implementation of structured activities for consumers in areas of training in daily living skills, community integration, recreation and socialization.
• Ensures adequate supervision and support is provided to consumers when consumers are in the community.

• Handling and documenting customer’s questions, concerns, and issues related to contract obligations. Processing payments, refunds, invoice issues, title release, vehicle registrations, tickets, property and Sales tax, payoff, early termination, mid- term mileage adjustment, due-date changes assumption, Payment deferrals and 1-15 past due accounts.

• Managed 90-120 day Lease End portfolios, general accounting, assumptions, web- based customer

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• Knowledge of Fair Credit Reporting Act, SARS, dealer questions, refinance process, Soldiers And Sailors Relief Act, and general product knowledge. Guide customers through amortization schedule, perform general accounting, and handle credit report dispu