CRYSTIANE GALVAO
Miami,USA
Summary
Experienced professional with 20+ years of expertise in customer service. Proactive and knowledgeable team member with advanced call management and problem-solving skills. Exceptional communication, relationship building, negotiation, and inventory control abilities. Fluent in Portuguese, Spanish, and basic English. Highly organized with a focus on conflict management and complaint resolution. Skilled in training representatives and resellers, reviewing documentation, and collaborating across departments. Thrives under pressure in a fast-paced environment while also being independent. Easily adaptable and resilient.
Teamwork and always give your best to the company.
Overview
31
31
years of professional experience
Work History
Especial service
Latam Airlines
04.2022 - Current
- Customer Account Management
- Problem Resolution
- Report Generation
- Report Creation
- Credit Card Payment
- Order and Refund Processing
- Customer Data Confidentiality
- Responding to Difficult Customers
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Verified guest information and payment options ensuring accuracy and completeness
- Reviewed guest information and payment options, checking for accuracy and completeness
- Tagged checked baggage with appropriate destination with accuracy rate
- Greeted crew members, flight attendants and passengers
- Completed order transactions and generated travel documentation and detailed itineraries
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Printed itineraries and tickets for average of passengers each day
- VIP passengers greeted on arrival plane and escorted through immigration until their bags are delivered
- passengers received at preferential check-in, checking their luggage and prioritized, taking photos and documents for Special Services at their destination and passengers accompanied by TSA.
- boarded first at boarding and introduced to the cabin manager and sent to their seats.
Sales Manager
Brazil Mart
06.2017 - 04.2022
- Built and removed different displays and specific products based on customer requirements and promotional needs
- Stayed up to date on inventories, supplies and customer orders
- Replaced and adjusted signs to reflect different products and promotional prices
- Organized and loaded product shipments and boxes
- Lifted boxes weighing as much as pounds to load and unload truck
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Kept records for production, inventory, income and expenses
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Managed business operations for -employee company generating $ in yearly revenue
Chef De Cuisine
Blue Lisbon
05.2016 - 06.2017
- Worked closely with other chefs and cooks and provided hands-on training and teaching
- Tracked kitchen's inventory and ordered new food and supplies when needed
- Managed all kitchen employees, including bussers, dishwashers, and waitstaff
- Managed budget, labor and direct operating expenses for operation
- Tasted and modified recipes for menu at establishment
Company Owner
My Phone
01.2014 - 01.2016
- Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline
- Delivered level of service to customers in effort to build upon relationships for future clients
Company Owner
Le Hotel
01.2013 - 01.2016
Company Owner
Planet Cell
01.1998 - 01.2005
Sales Assistant
200 Milhas
01.1994 - 01.1995
Education
Gastronomia - Gastronomia
Mauricio De Nassau
Maceio, AL02.2015
GED -
FAA EDU
MACEIO, AL12.2013
High School Diploma -
Santa Terezinha
Maceio, AL12.1994
Skills
- Signage Updates
- Safety Loading Procedures
- Sales Techniques
- Staff Development
- Administration and Reporting
- Service Excellence
- Creative Problem Solving
- Call Documentation
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Ingles
Professional Working
Timeline
Especial service
Latam Airlines
04.2022 - Current
Sales Manager
Brazil Mart
06.2017 - 04.2022
Chef De Cuisine
Blue Lisbon
05.2016 - 06.2017
Company Owner
My Phone
01.2014 - 01.2016
Company Owner
Le Hotel
01.2013 - 01.2016
Company Owner
Planet Cell
01.1998 - 01.2005
Sales Assistant
200 Milhas
01.1994 - 01.1995
Gastronomia - Gastronomia
Mauricio De Nassau
GED -
FAA EDU
High School Diploma -
Santa Terezinha
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