Crystin Domsch
Goodland,KS
Summary
Dynamic Licensed Insurance Agent with proven expertise in client retention and relationship development at Brent Wood Agency. Adept at delivering tailored insurance solutions, enhancing customer satisfaction, and managing diverse accounts. Recognized for exceptional problem-solving skills and a strong commitment to service excellence, resulting in consistently high client loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent CSR
Brent Wood Agency, LLC-Shelter Insurance
05.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated clients on insurance policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
Licensed Insurance Agent CSR
Brent Wood Agency, LLC-Farmers Insurance
11.2019 - 05.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Business Owner
Self
01.2015 - 10.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Medical Office Manager
Sondra Krayca, APRN
01.2016 - 02.2019
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
Education
Psychology
Colorado State University
Fort Collins, COHigh School Diploma -
Cheyenne Wells High School
Cheyenne Wells, CO05-2005
Skills
- Insurance sales proficiency
- Customer relationship development & retention
- Client account management
- Policy management
- Customer service
- Insurance sales strategy
- Licensed insurance agent
- Auto insurance
- Upselling
- Health insurance
- Property insurance
- Critical thinking
Certification
- Licensed Insurance Agent-Property & Casualty
- Certified Nursing Assistant
- Phlebotomy Certification - 2010-2016
- Medication Administration Certification - 2006-201
Timeline
Licensed Insurance Agent CSR
Brent Wood Agency, LLC-Shelter Insurance
05.2022 - Current
Licensed Insurance Agent CSR
Brent Wood Agency, LLC-Farmers Insurance
11.2019 - 05.2022
Medical Office Manager
Sondra Krayca, APRN
01.2016 - 02.2019
Business Owner
Self
01.2015 - 10.2021
Psychology
Colorado State University
High School Diploma -
Cheyenne Wells High School
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