Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Crystina Fischer

West Allis,WI

Summary

Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Walmart. Proven ability to resolve complaints and enhance customer satisfaction, while managing high-volume dining environments. Expertise in cash handling and team collaboration, consistently fostering a positive atmosphere and driving service excellence.

Overview

11
11
years of professional experience

Work History

Server/Expo

Champps Americana
01.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Bartender

Plaza Ventana Mexican Restaurants
09.2018 - 08.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Customer Service Manager

Walmart
01.2013 - 08.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Associate Of Applied Science - Biological Sciences

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Food running
  • Menu memorization
  • High volume dining
  • Service prioritization

Accomplishments

Maintaining Vice President’s Learning List in college which qualifies a GPA of 3.75-3.99

Timeline

Server/Expo

Champps Americana
01.2021 - 08.2023

Bartender

Plaza Ventana Mexican Restaurants
09.2018 - 08.2019

Customer Service Manager

Walmart
01.2013 - 08.2018

Associate Of Applied Science - Biological Sciences

Milwaukee Area Technical College

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Crystina Fischer