Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystle Smith

Summary

Dynamic Software Development Manager with a proven track record at Paychex, excelling in cross-functional teamwork and strategic planning. Enhanced operational efficiency through innovative process improvements, fostering collaboration and adaptability. Skilled in problem-solving and clear communication, consistently achieving performance targets while driving successful initiatives that elevate client satisfaction and strengthen stakeholder relationships.

Overview

25
25
years of professional experience

Work History

Software Development Manager

Paychex
12.2019 - Current
  • Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
  • Documented technical processes and user guides to assist team members in understanding systems.
  • Engaged in troubleshooting software issues, developing problem-solving skills through real-world scenarios.
  • Worked with developers to identify and remove software bugs.
  • Discussed issues with team members to provide resolution and apply best practices.

Sr Manager

Oasis Outsourcing
01.2001 - 12.2019
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
  • Developed and implemented process improvements, resulting in increased productivity and resource optimization.
  • Collaborated with stakeholders to develop long-term plans that support corporate vision and objectives.
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Analyzed market trends to inform decision-making and align business strategies with organizational goals.

Education

No Degree - Required

Twin Lakes High School
West Palm Beach, FL

Skills

  • Cross-functional teamwork

  • Strategic issue analysis

  • Detail-oriented approach

  • Skilled in prioritizing concurrent responsibilities

  • Dependable performance

  • Clear communication

  • Responsive to new challenges

  • Decision-making

  • Collaborative networking abilities

  • Task prioritization

  • Independent drive

  • Problem-solving skills

  • Process improvement

  • Strategic planning

  • Continuous improvement

  • Adaptability

Timeline

Software Development Manager

Paychex
12.2019 - Current

Sr Manager

Oasis Outsourcing
01.2001 - 12.2019

No Degree - Required

Twin Lakes High School

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