Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystle Stephenson

Bucyrus,OH

Summary

Results-oriented executive professional with history of delivering impactful organizational outcomes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Director

Sonida Senior Living
07.2023 - Current
  • Fosters work culture of collaboration and inclusion to increase morale and reduce turnover. Reduced turnover from 118% in June 2023 to 59% in June 2025.
  • Manages a diverse team of professionals, fostering a collaborative work environment for increased productivity. Grew NOI from 23% (Dec 2023 YTD) to 30% (Dec 2024 YTD) to 34% (May 2025 YTD); Grew NOI from 1.2 million in 2023 to 1.8 million in 2024.
  • Promotes a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Aligns department vision, goals, and objectives with company strategy to achieve consistently high results. Led team and supported sales to increase census YOY from 67% average in 2021-2022 to 92% average in 2024-2025.
  • Evaluates compliance with ODH regulations and Enlivant policies to protect organization from legal liabilities and penalties.

Regional Director of Operations

Enlivant
07.2021 - 07.2023
  • Offered the necessary resources and training during regional sessions for team members to succeed in meeting sales and marketing objectives. Led the company in census.
  • Strategically coordinated, planned, and managed field audits to ensure that 11 Southern Ohio communities adhered to quality standards for resident care.
  • Prioritized daily workflow to achieve operations, sales, and clinical goals. Consistently exceeded NOI expectations and successfully managed budget of up to $60 million for region.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities which led to overall reduction in turnover.
  • Reduced expenditures for the region through cost analysis and effective budget management. Led region to be agency free for the first time in several years. Reduced contract labor expenses from $250-$300K per month to $0.
  • Built cohesive leadership teams through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Regional Executive Director/Operations Specialist

Enlivant
01.2019 - 07.2021
  • Leveraged aggressive sales and customer satisfaction strategies to meet and surpass revenue targets.
  • Spearheaded the development and execution of processes and initiatives that aligned with the company’s Mission, Vision, and Values.
  • Proficiently analyzed key metrics and data to determine strategies for achieving desired program outcomes.
  • Cultivated a positive workplace environment conducive to collaboration, increased census, morale, and reduced turnover rates by 86%.
  • Served an integral role as Executive Director Trainer and Mentor by providing training, mentoring and guidance to staff members throughout the company.

Executive Director

Brookdale Senior Living & Enlivant
06.2013 - 01.2019
  • Implemented strategies for increasing revenue and exceeding financial expectations YOY. Increased census from 74% to 96% within one year.
  • Efficiently prepared sales forecasts and financial projections for the organization; led to an increase in YOY revenue, EBITDA and census. Increased EBITDA from 24% to 35% within one year. Increased YOY.
  • Worked collaboratively with team members in streamlining operations to optimize productivity, efficiency, and the quality of care for residents. Increased trust index score to 86%; Qualified as "A Great Place to Work".
  • Developed and managed budget effectively.
  • .Provided valuable training and guidance as Mentor Executive Director and Multi-Site Executive Director.
  • Obtained Deficiency Free Annual ODH surveys every year.

Education

Sales & Marketing

Ohio State University
Columbus, Ohio
05.1996

Skills

  • Strategic planning
  • Operations management
  • Relationship building
  • Leadership development
  • Compliance and regulations
  • Resident satisfaction
  • Performance feedback
  • Team leadership, training, and development
  • Budget reporting
  • Approachable leader
  • Industry expertise
  • Adaptable and flexible
  • Results orientation
  • NOI growth

Certification

Certified Dementia Practitioner

Timeline

Executive Director

Sonida Senior Living
07.2023 - Current

Regional Director of Operations

Enlivant
07.2021 - 07.2023

Regional Executive Director/Operations Specialist

Enlivant
01.2019 - 07.2021

Executive Director

Brookdale Senior Living & Enlivant
06.2013 - 01.2019

Sales & Marketing

Ohio State University

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